Windows 8 and 8.1 Forums


Help! No keyboard/mouse on 8.1 and rootkit alert!

  1. #11


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Try this first, then try the hard shutdown, then if necessary, I'll find instructions for using the Recovery drive.
    I'm reading the tutorials re: Recovery / Recovery drive, but I seem to be in a loop. Still looking and reading.

    Download and unzip DriveCleanup
    This utility removes USB devices that are no longer connected to the system

    Boot to 8.1 and disconnect the mouse and KB, the transceiver if wireless (USB - yes?)
    Connect the mouse and keyboard to different USB port(s).
    Any luck?

    If you have control over 8.1 run driveCleanup
    then run the malware scanners I posted earlier.

    If you cannot use your mouse or KB, try this next:
    shut down your machine hard 3 times in a row.
    hard shut down: boot into Windows then press the power button to turn off the machine.

    The 3rd (4th?) boot should automatically boot into Recovery.
    select Troubleshoot
    select Startup Settings (you might have to select Advanced options, then select Startup Settings)
    select Restart
    select Enable Safe Mode
    -> with Networking
    sign in with an account with administrator privileges

    see if any of that helps

    When you say ... so I can try to do a system restore to a state previous to the problem. what do you mean?
    Do you have a System image that you previously created or are you referring to a System Protection Restore Point?

    I think you can do either in Safe mode, but I'm not certain.

    You will be able to run drivecleanup and the scanners in safe mode, assuming the mouse and KB are working.

      My System SpecsSystem Spec

  2. #12


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by Slartybart View Post
    Try this first, then try the hard shutdown, then if necessary, I'll find instructions for using the Recovery drive.
    I'm reading the tutorials re: Recovery / Recovery drive, but I seem to be in a loop. Still looking and reading.

    Download and unzip DriveCleanup
    This utility removes USB devices that are no longer connected to the system

    Boot to 8.1 and disconnect the mouse and KB, the transceiver if wireless (USB - yes?)
    Connect the mouse and keyboard to different USB port(s).
    Any luck?

    If you have control over 8.1 run driveCleanup
    then run the malware scanners I posted earlier.

    If you cannot use your mouse or KB, try this next:
    shut down your machine hard 3 times in a row.
    hard shut down: boot into Windows then press the power button to turn off the machine.

    The 3rd (4th?) boot should automatically boot into Recovery.
    select Troubleshoot
    select Startup Settings (you might have to select Advanced options, then select Startup Settings)
    select Restart
    select Enable Safe Mode
    -> with Networking
    sign in with an account with administrator privileges

    see if any of that helps

    When you say ... so I can try to do a system restore to a state previous to the problem. what do you mean?
    Do you have a System image that you previously created or are you referring to a System Protection Restore Point?

    I think you can do either in Safe mode, but I'm not certain.

    You will be able to run drivecleanup and the scanners in safe mode, assuming the mouse and KB are working.
    I'm going to try your suggestions next Saturday. Thanks again.
      My System SpecsSystem Spec

  3. #13


    Brazil
    Posts : 32
    Windows 8.1


    Slartybart, every solution that needs access to Windows 8.1 will not apply, since I can't use the mouse and the keyboard. But I tried the hard shut down suggestion and it indeed worked the way you said. After three times of hard shut down, the PC showed that Automatic Repair screen:

    Click image for larger version
    This is in Brazilian Portuguese, my mother tongue.

    But I couldn't go beyond that because of... no access to the mouse and the keyboard...

    I guess the solution will come from stuff that run from external media like a CD or USB drive. I have no experience with such things, so I ask you to suggest some that are the most easy to use. Then maybe I can gain access to 8.1 from a USB drive and
    , for instance, use a program that gives access to Windows System Restore and allows me to restore the OS to a state prior to this whole problem.

    And another idea... As I told you before and I'm not certain how when I tried that recovery USB drive I created using 8.1 from my notebook, I could somehow run Windows 10 Technical Preview (build 9926, installed on a second hard drive) and could access a folder in the Windows 8.1 hard drive from where I copied some CorelDRAW files I've been working on. So I wonder If I could use this method to delete some system folder and stuff... Just a guess...
      My System SpecsSystem Spec

  4. #14


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    did you try moving the devices to another USB port?

    Do the devices work on another computer?

    I also asked whether you have a System image or plan on using System Protection Restore Point.

    I understand that the mouse and KB aren't working - that makes it difficult to get anything done.
      My System SpecsSystem Spec

  5. #15


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by Slartybart View Post
    did you try moving the devices to another USB port?
    Yes. TNA.

    Quote Originally Posted by Slartybart View Post
    Do the devices work on another computer?
    Yes. And also on the same computer, with Windows 10 TP, like I said before.

    Quote Originally Posted by Slartybart View Post
    I also asked whether you have a System image or plan on using System Protection Restore Point.
    No system image, I just guessed I could find another way, external to Windows, to try to restore 8.1 to a status prior to the problem.

    Quote Originally Posted by Slartybart View Post
    I understand that the mouse and KB aren't working - that makes it difficult to get anything done.
    They are working on Windows 10 TP (same PC) and other PCs. They only don't work on Windows 8.1.
      My System SpecsSystem Spec

  6. #16


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Ok, try this:

    In Win10TP or on another computer

    Follow Option One - Media Creation Tool and burn to DVD in
    Windows 8 and Windows 8.1 ISO - Download or Create

    Boot the machine using the DVD you just created.

    There are two possible resolutions - this is difficult because you have no input device

    • See if there is a Restore Point (RP) available that is before the mouse & KB stopped working. You'll have to know the approximate date and look at the list of RPs

      Follow OPTION ONE and steps 8 through 14 in OPTION TWO in:
      System Restore - How to Do in Windows 8

      Pay attention at step 9 of Option Two - many people miss this and think there isn't an earlier RP
      Make sure you select the Radio button for
      Click image for larger version Choose a different restore point

    • If there is NOT a Restore Point that is dated before the issue started, then try a Refresh.

      Read the tutorial so you know what's going to happen, ask any questions before proceeding.
      Applications you installed will NOT be retained and will have to be reinstalled.
      Make sure you have the key for any software you purchased!

      I'm not certain if a Refresh will 'correct' drivers, but it does reset the system back to original condition while retaining user data.

      This step is only necessary if there was NOT a RP you could use.

      Follow Option One - How to Refresh Windows 8 and Windows 8.1 at Boot
      Refresh Windows 8


    Bill
    .
      My System SpecsSystem Spec

  7. #17


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by Slartybart View Post
    Ok, try this:

    In Win10TP or on another computer

    Follow Option One - Media Creation Tool and burn to DVD in
    Windows 8 and Windows 8.1 ISO - Download or Create

    Boot the machine using the DVD you just created.

    There are two possible resolutions - this is difficult because you have no input device
    See if there is a Restore Point (RP) available that is before the mouse & KB stopped working. You'll have to know the approximate date and look at the list of RPs

    Follow OPTION ONE and steps 8 through 14 in OPTION TWO in:
    System Restore - How to Do in Windows 8

    Pay attention at step 9 of Option Two - many people miss this and think there isn't an earlier RP
    Make sure you select the Radio button for
    Choose a different restore point
    If there is NOT a Restore Point that is dated before the issue started, then try a Refresh.
    Read the tutorial so you know what's going to happen, ask any questions before proceeding.
    Applications you installed will NOT be retained and will have to be reinstalled.
    Make sure you have the key for any software you purchased!

    I'm not certain if a Refresh will 'correct' drivers, but it does reset the system back to original condition while retaining user data.

    This step is only necessary if there was NOT a RP you could use.

    Follow Option One - How to Refresh Windows 8 and Windows 8.1 at Boot
    Refresh Windows 8

    Bill
    .
    I created the DVD with my Windows 8.1 notebook and ran it on the problematic desktop PC.

    First, trying System Restore, there was only one restore point, and it was exactly the one DriverMax Pro had created when the problem started. I chose it and started the restoring process, but when the system restarted it said it couldn't complete the restoration:

    Click image for larger version

    The message says it did not complete successfully, etc.

    An important part of the message:

    "System Restore failed to extract the file:

    D:\Windows\AppCompat\Programs\Install\IN24BD~1.XML"

    But the most important point is that: "The restore point was damaged or was deleted during the restore."

    So... I tried the Refresh option. The result was that message:

    Click image for larger version

    It reads: "Refresh the PC - Problem refreshing your computer."

    Then I tried Update PC. The result was that message:

    Click image for larger version

    It reads: "Update PC - Problem updating your computer. No changes were made."

    Once again I tried Refresh, but then there was a different message:

    Click image for larger version

    It says it couldn't do the job because "a required drive partition is missing".

    I gave System Restore one more try, and this time I knew what it did mean "The restore point was damaged or was deleted during the restore"...

    Click image for larger version

    It says there's no restore point available.

    Just on curiosity I clicked the System Protection link on that dialog box and here's what I've got:

    Click image for larger version

    "System Restore only available on online operating system"...

    Since things got beyond my comprehension, I decided to reboot and skip the "Press any key to boot from CD or DVD..." warning, in order to see what would happen next.

    And... Surprise!

    Click image for larger version

    Sorry if at any point I seem confused about Refresh and Reset, I tried my best to find the actual messages in English or to translate them from Brazilian Portuguese.

    Now I'll take some time to get myself together...
    Last edited by Paultx; 23 Mar 2015 at 14:20.
      My System SpecsSystem Spec

  8. #18


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I suggest creating a portable 8.1 USB drive/stick from another computer. Boot it on the bad computer then run several rootkit/antivirus programs on the offending drive.

    Worst case, then you can pull things from it you don't want to lose. Of course scan everything.
      My System SpecsSystem Spec

  9. #19


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by popeye View Post
    I suggest creating a portable 8.1 USB drive/stick from another computer. Boot it on the bad computer then run several rootkit/antivirus programs on the offending drive.

    Worst case, then you can pull things from it you don't want to lose. Of course scan everything.
    I guess this may be the only solution left... What do you suggest? Do you have any particular tool or set of tools in mind?

    But I thought of trying to fix Windows 8.1 from within Windows 10 TP, since I can have access to the 8.1's hard drive with administrative rights. Problem is I have no idea what to look for, to search for, and so on. I guess there could be some system and/or protected operating system folder(s) or file(s) I could modify, delete... And I've heard of apps like Resource Hack... I know messing with these stuff is risky but I'm now in "desperate times require desperate measures" mode...
      My System SpecsSystem Spec

  10. #20


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
      My System SpecsSystem Spec

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