Windows 8 and 8.1 Forums


Windows 8.1 won't boot, automatic repair failure

  1. #21


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    It means that you have a Seagate Momentus 5400.6 ST9500325AS 500GB hard drive.

    One more test. go to this site, SeaTools, and download a bootable ISO and burn to disk.
    SeaTools for DOS | Seagate

      My System SpecsSystem Spec

  2. #22


    Sorry for taking this long, wanted to backup some data while I could and ended up having too much work afterwards.
    Either way, I did that and this came up before I could even run any tests.
    Click image for larger version
    Doesn't sound too good, SeaTools' documents say this is probably a driver failure :x
      My System SpecsSystem Spec

  3. #23


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Nope, doesn't sound good at all. A visit to the repair shop for further diagnostics is in order and possibly changing the hard drive.
      My System SpecsSystem Spec

  4. #24


    Ah, well, thanks for the help, Nuccii, at least managed to backup more recent stuff that I hadn't already.
    Will try to see to repairs sometime this week.
      My System SpecsSystem Spec

  5. #25


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    I would hope nothing major. Always back up your data on a regular basis, goes a long way to control anxiety and safety of your data. Too many people do not perform their backups and have heartbreak when they lose it.
      My System SpecsSystem Spec

  6. #26


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Good that you have backup!

    But wait ...... didn't you say the machine was still under warranty?

    Call Asus (they're very good) and describe the issue - your objective is for them to provide a RMA so you can send it back and have them repair the machine.

    If you ask, they might be willing to send you a new HDD instead of sending the machine back and forth. HP did that for me, they sent a replacement HDD, I installed it and had to send the original back within 30 days or I'd be charged for the new drive.

    If you go that route, make sure you ask if your installing the new HDD affects the remaining warranty - it shouldn't but you should ask.
      My System SpecsSystem Spec

  7. #27


    Quote Originally Posted by Slartybart View Post
    But wait ...... didn't you say the machine was still under warranty?
    I made a deal with store that sold me the laptop, any problem with the machine within 5 years they'll cover, I'm just taking it back so they can have a look themselves to see what's the problem exactly.
      My System SpecsSystem Spec

  8. #28


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    That was a good deal Paul, a very good deal

    Good luck and please report back what they find.

    Thanks,

    Bill
    .
      My System SpecsSystem Spec

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Windows 8.1 won't boot, automatic repair failure
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