Cant view large Jpegs

[abphoto]

Hi I am having an issue which i cannot seem to solve, when i try to open any jpeg larger than about 1600px on the longest edge in either photo viewer or the photos app all i get is a black screen where the picture should be, any images smaller are fine, images open fine in photoshop and also ok on my other laptop running windows 7. I have downloaded all available updates and still the same any ideas
thanks in advance