Windows 8 and 8.1 Forums


Windows 8.1 Randomly Freeze / Crash

  1. #1


    Posts : 15
    Windows 8.1

    Windows 8.1 Randomly Freeze / Crash


    Hi, im new in the forum. I made a new installation of Windows 8.1, and it freezes at random. I can not use the pc, the only option left to me is reboot

    I try this, but none of it worked:
    • Windows Update Troubleshooter.
    • sfc /scannow.
    • DISM to Fix Component Store Corruption in Windows 8.
    • Update all drivers (Windows & SlimDrivers).


    Specs:
    Operating System: Windows 8.1 Pro 64-bit
    CPU: AMD FX-8350 23 C Vishera 32nm Technology
    RAM: 16,0GB Dual-Channel DDR3 @ 797MHz
    Motherboard: Gigabyte Technology Co., Ltd. 970A-DS3P (CPU 1)
    Graphics: 2047MB NVIDIA GeForce GTX 760 (EVGA)
    Storage: 931GB Western Digital WDC WD10EZEX-60ZF5A0 (SATA)
    Optical Drives: ASUS DRW-24F1ST a
    Audio: Realtek High Definition Audio

    Sorry for my bad English. Several days I try to solve this problem but I fail. I reinstalled Windows 3 times. Thanks for readme
    Last edited by Malaith; 21 Feb 2015 at 01:24.

      My System SpecsSystem Spec

  2. #2


    Posts : 15
    Windows 8.1


    Can anybody help me please?
      My System SpecsSystem Spec

  3. #3


    Which Anti virus program you have in your PC? try scanning for any infections with Malwarebytes, Superantispyware and remove any infections if they find any.
    https://www.malwarebytes.org/
    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    Be patient, someone will help you as soon as they can, in the mean time try the above.
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1


    Quote Originally Posted by brummyfan View Post
    Which Anti virus program you have in your PC? try scanning for any infections with Malwarebytes, Superantispyware and remove any infections if they find any.
    https://www.malwarebytes.org/
    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    Be patient, someone will help you as soon as they can, in the mean time try the above.
    I only have Windows Defender installed, because its a new installation.

    Thanks for your answer! I will try with Malwarebytes!
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    When you say freeze do you mean you get a BSOD or just stalls on a particular screen and have you ran hardware diagnostics through the BIOS
      My System SpecsSystem Spec

  6. #6


    Posts : 15
    Windows 8.1


    Quote Originally Posted by Nuccii View Post
    When you say freeze do you mean you get a BSOD or just stalls on a particular screen and have you ran hardware diagnostics through the BIOS
    I dont have any BSOD, only random crashes. And freezes the screen until reboot.
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Run the hardware diagnostics.

    You may also check Event Viewer in Computer Management for what is happening before the freeze.
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1


    Quote Originally Posted by Nuccii View Post
    Run the hardware diagnostics.

    You may also check Event Viewer in Computer Management for what is happening before the freeze.
    I run hardware diagnostics and everything its ok.

    The Event Viewer show this messages:

    • Warning: The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000 (strange, all drivers are updated)
    • Critical: Error 41, This error can occur if the system stopped responding , crashed , or the power supply is interrupted unexpectedly. (for the reboot i guess)
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Looks like you may have voltage problems with your PSU, view Testing your PSU for stability:
    Testing PSU for stability? [Solved] - Power Supplies - Components
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows 8.1


    Quote Originally Posted by brummyfan View Post
    Which Anti virus program you have in your PC? try scanning for any infections with Malwarebytes, Superantispyware and remove any infections if they find any.
    https://www.malwarebytes.org/
    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    Be patient, someone will help you as soon as they can, in the mean time try the above.
    I run an analysis but no malware was found.

    Quote Originally Posted by Nuccii View Post
    Looks like you may have voltage problems with your PSU, view Testing your PSU for stability:
    Testing PSU for stability? [Solved] - Power Supplies - Components
    Hdmonitor run and these are the results ( i dont understand very well how to interpret if they are correct ):

    Click image for larger version

    Thank you for giving support !
      My System SpecsSystem Spec

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