Hello,
Since a week I can't shutdown, reboot or log out from windows 8.1 . The system stay stuck sometimes at "installing update 2 of 8" (I tried to disable windows update and when I do that the system is generally stuck at "Please wait..." with the points moving in circle). Doing a CTRL+ALT+DEL on this screen make the system freeze (points are not moving anymore).
I have done a "sfc scannow" command and I have no error.
I tried to boot in safe mode and everything is working fine there: I rebooted without problem.
However since I have done that I have a black screen each time I boot and I need to kill "explorer.exe" and create the task to see my desktop but it is another problem...
I also tried "powercfg /energy" and the command stayed stucks at "Observing system..." during an hour. When I close the cmd et retype "powercfg /energy" I have an error: "Unable to open ETW session... Session ETW is already in use...".
I also tried to create a new user on my computer but the system crashed even for that...!
I have no more idea how to detect where the is from. I tried to stop all non-windows services and it didn't made the trick. It should be a software maybe but I don't how to find which one... (it's not a virus or malware I already scanned my computer)
Thanks anyone who could help me.
Since a week I can't shutdown, reboot or log out from windows 8.1 . The system stay stuck sometimes at "installing update 2 of 8" (I tried to disable windows update and when I do that the system is generally stuck at "Please wait..." with the points moving in circle). Doing a CTRL+ALT+DEL on this screen make the system freeze (points are not moving anymore).
I have done a "sfc scannow" command and I have no error.
I tried to boot in safe mode and everything is working fine there: I rebooted without problem.
However since I have done that I have a black screen each time I boot and I need to kill "explorer.exe" and create the task to see my desktop but it is another problem...
I also tried "powercfg /energy" and the command stayed stucks at "Observing system..." during an hour. When I close the cmd et retype "powercfg /energy" I have an error: "Unable to open ETW session... Session ETW is already in use...".
I also tried to create a new user on my computer but the system crashed even for that...!
I have no more idea how to detect where the is from. I tried to stop all non-windows services and it didn't made the trick. It should be a software maybe but I don't how to find which one... (it's not a virus or malware I already scanned my computer)
Thanks anyone who could help me.
My Computer
System One
-
- OS
- Windows 8.1