Windows 8 and 8.1 Forums


Gateway neb171 won't go into factory restore mode.

  1. #1


    Posts : 4
    windows 8.1

    Gateway neb171 won't go into factory restore mode.


    I have a Windows 8.1 that I'm locked out of. I cannot get it to go into the factory restore mode. I have tried Holding the function key and alt + f10 as well as f11 but nothing happens. I cannot get it to go into the boot menu or anything. Any ideas?

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Can you boot into Windows? If yes try turning off Windows Fast Startup. Fast Startup - Turn On or Off in Windows 8 Then shutdown and try it again. Fast Startup puts the PC into a hybrid sleep mode on shutdown instead of a full shutdown.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1


    I've tried to get into windows but there is a password. I cannot get into windows.
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    So why don't you know the password? Where did you get this PC from? IS it a BIOS password or a Windows Password?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1


    I work at a resale shop. We didn't have the customer take the password off before we got it. The card with the password is not legible so I have been trying to do a factory restore for the past couple of days.
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Call the customer and get the password.
    Forum Rules - Please Read!
    6) No discussions of hacking someones system, network, password, etc.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8.1


    I've tried several times to call the customer to get the password.
    I would never try to hack someone's computer. We have over 65 computers in stock. I just don't want to waste the investment that we've made in it.
      My System SpecsSystem Spec

  8. #8


    Marion
    Posts : 111
    Windows 8.1 Pro with Media Center


    Hi,

    Hope this helps you, as this is an easy way to get into the Advanced options on Windows 8.1 if you cant log in.

    Get to the login screen. You will see the power button. click on that.

    Before you click "Restart" Press and hold down the "Shift" key, while holding down the shift key, click restart.

    It will say "Please Wait". from there, it should boot to the troubleshooting area. Click on troubleshoot, and check to see if there is a Recovery program in the area where it says "Refresh your PC" or "Reset your PC". It should list the Recovery program underneath those options.

    If a Recovery program is not present, Click on "Reset your PC", and that should reset the computer to Factory Defaults. That's what I had to do to restore a gateway laptop.

    Hope this helps.
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I have a Gateway sx series.

    On mine is---

    Click image for larger version

    A picture---

    Click image for larger version
    Last edited by David Bailey; 17 Feb 2015 at 00:17. Reason: added picture
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by eaelliottsr View Post
    I've tried several times to call the customer to get the password.
    I would never try to hack someone's computer. We have over 65 computers in stock. I just don't want to waste the investment that we've made in it.
    Yeah, I know, most of the time its legitimate requests, but you can't always tell for sure. Some people can make up pretty fanciful stories as to why they need to get access to a PC. I'm not saying your one of those, just that we have no real way to tell. Helping someone with getting into a system can get you in trouble with the forums staff. As per the rule. My pointing out the rule was more of a heads up so you'd know why, if you didn't get any help. That's all.
      My System SpecsSystem Spec

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Gateway neb171 won't go into factory restore mode.
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