Windows 8 and 8.1 Forums

Computer only booting to Black Screen

  1. #1

    Posts : 3
    Windows 8.1

    Computer only booting to Black Screen

    Hi, I hoping that somebody can help me with the problem i have.

    It all started yesterday when i turned my computer on and signed in to my normal account. This then sent me to a tempory account desktop. I did some research on this and apparntly my user profile had become corrupt.

    I ran SFC /Scannow in the command window as adminstrator, the results told me files were corrupt and could not be fixed. I tried this again 3-4 times as i had read that this may take a few times to fix. This didnt work.

    I then tried to create a new account which i did and copy the contents of the brokwen user profile to the new user profile. this is when i found the Desktop folder would not move because it was corrupt.

    I have items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.

    I looked to try and restore to a previouse day incase it was an update that made this happen but i have no restore points which i thought was odd as this should create them after each update ?

    At this point this tempory account would not search and did not have inter internet connections of apps it was just very basic.
    I then ran the line in the command window to look online to get uptodate fixes cant remeber excatly what it was, something like /online /restorehealth

    This completed and i then ran sfc /scannow again which again said files are corrupt unable to fix.

    I restarted my machine to see if this would help, It then came up with the logo and said scanning and repairing C:\ i left this to do its thing, it then restarted the windows 8 logo appeared as expected and then it went to a black screen with my mouse cursor movable on the screen. I am unable to login and i have nothing on the screen just a cursor.

    I tried to boot in safe mode by pressing F8 but i have a UEFI mothere board to this doesnt work it just asks me to select my bootable drive.

    I really stuck on what to do, I had items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.

    If anybody needs more info to help me please ask and i will post this. Hope to here from you all soon.

    Many Thanks in Advance

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    I can't help with the black screen.
    Maybe someone here can.

    I can offer advice you can use in the future to fix a situation like this.

    I use Macrium Reflect - {Standard version} to make images of my OS.

    If something goes wrong that I can't fix, I'll insert my USB image & restore my computer to the date of when the image was made.
    All fixed.

    I keep updating the images.
    Especially after installing Windows Updates.

    A link---

    Macrium Reflect FREE Edition - Information and download

    Having a backup image to restore to is nice.

    Format a usb drive as NTFS & not Fat 32 so you get 1 big image file instead of a bunch of 4 GB files.

    Good luck in the future.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    Thank you got your post David I'll be sure to do this
      My System SpecsSystem Spec

  4. #4

    Posts : 2,690
    Windows 3.1 > Windows 10

    download windows 8.1 SE (link in sig below) it is an ISO that you can burn to make a bootable cd/dvd or copy the iso contents to make a bootable usb.

    Once you boot from the media into memory (Drive X) - you will have access to everything on your disk at which point you can copy the files elsewhere - even back to usb drive letter Y
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1

    Hi Kyhi thanks for the responce. Ill give this a try, if i am able to get to the Desktop folder with the user folder and this is still corrupt can you recommend and free tools for recovery of my files from the corrupt folder ?
      My System SpecsSystem Spec

Computer only booting to Black Screen
Related Threads
Hi guys, never had to post any questions about windows issues as I could find all my answers on the net. Well, not now. I had to reinstall the whole machine from scratch because old HDD has been playing up. This is what I did: 1. Imaged old (faulty) drive to new one - just because I needed...
how do I keep my screen from going black after only a few minutes if I don't move the mouse, windows 8.1 Dell inspiron 350, originally came with win7... TIA GaryD..
I'm trying to boot from the bios into a Windows 8.1 Recovery USB. When it loads it just goes to a black screen with moveable mouse pointer and will sit like that endlessly. However when I boot with an Acronis USB for example everything comes up on screen fine. Can someone explain why this is...
BSOD - Computer freezes with black screen in BSOD Crashes and Debugging
Hi guys, I have a PC with a AMD 7790 graphics card. The system competely freezes, the music or games stops and the mouse and keyboard are stuck. You have to hard reset the PC to fix it. Mostly after crashing, there is no BSOD dump or something so it's not easy to fit it. I installed all the...
3 days ago i turned of my computer and left it turned of over the night. Then when i tried to turn it back on again, i get the windows 8/8.1 boot logo, then when it dissapears i just get a black screen, however, i get the windows tone after a while indicating that the system is running, and that...
I upgraded from Windows 7 Home Premium to Windows 8.1 Pro about a week ago. Everything seems fine, unless I leave the computer idle for a long time. What happens is I get a black screen, with no cursor, when I return to the computer after leaving it idle overnight. It is not asleep. It is also not...
I just recently bought a new 64gb SSD and installed it into my computer as the case manufacturer said in the instructions. I did everything as planned, then plugged my computer back in, to turn it on and get a black screen. No bios or anything. I tried plugging it into my alternate display to see...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook