Hi, I hoping that somebody can help me with the problem i have.
It all started yesterday when i turned my computer on and signed in to my normal account. This then sent me to a tempory account desktop. I did some research on this and apparntly my user profile had become corrupt.
I ran SFC /Scannow in the command window as adminstrator, the results told me files were corrupt and could not be fixed. I tried this again 3-4 times as i had read that this may take a few times to fix. This didnt work.
I then tried to create a new account which i did and copy the contents of the brokwen user profile to the new user profile. this is when i found the Desktop folder would not move because it was corrupt.
I have items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.
I looked to try and restore to a previouse day incase it was an update that made this happen but i have no restore points which i thought was odd as this should create them after each update ?
At this point this tempory account would not search and did not have inter internet connections of apps it was just very basic.
I then ran the line in the command window to look online to get uptodate fixes cant remeber excatly what it was, something like /online /restorehealth
This completed and i then ran sfc /scannow again which again said files are corrupt unable to fix.
I restarted my machine to see if this would help, It then came up with the logo and said scanning and repairing C:\ i left this to do its thing, it then restarted the windows 8 logo appeared as expected and then it went to a black screen with my mouse cursor movable on the screen. I am unable to login and i have nothing on the screen just a cursor.
I tried to boot in safe mode by pressing F8 but i have a UEFI mothere board to this doesnt work it just asks me to select my bootable drive.
I really stuck on what to do, I had items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.
If anybody needs more info to help me please ask and i will post this. Hope to here from you all soon.
Many Thanks in Advance
It all started yesterday when i turned my computer on and signed in to my normal account. This then sent me to a tempory account desktop. I did some research on this and apparntly my user profile had become corrupt.
I ran SFC /Scannow in the command window as adminstrator, the results told me files were corrupt and could not be fixed. I tried this again 3-4 times as i had read that this may take a few times to fix. This didnt work.
I then tried to create a new account which i did and copy the contents of the brokwen user profile to the new user profile. this is when i found the Desktop folder would not move because it was corrupt.
I have items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.
I looked to try and restore to a previouse day incase it was an update that made this happen but i have no restore points which i thought was odd as this should create them after each update ?
At this point this tempory account would not search and did not have inter internet connections of apps it was just very basic.
I then ran the line in the command window to look online to get uptodate fixes cant remeber excatly what it was, something like /online /restorehealth
This completed and i then ran sfc /scannow again which again said files are corrupt unable to fix.
I restarted my machine to see if this would help, It then came up with the logo and said scanning and repairing C:\ i left this to do its thing, it then restarted the windows 8 logo appeared as expected and then it went to a black screen with my mouse cursor movable on the screen. I am unable to login and i have nothing on the screen just a cursor.
I tried to boot in safe mode by pressing F8 but i have a UEFI mothere board to this doesnt work it just asks me to select my bootable drive.
I really stuck on what to do, I had items that i had saved to my desktop which i really need and wouldnt mind formatting the drive if need be but i need to get the files but the desktop was corrupt so couldnt get in the folder.
If anybody needs more info to help me please ask and i will post this. Hope to here from you all soon.
Many Thanks in Advance
My Computer
System One
-
- OS
- Windows 8.1