Windows 8 and 8.1 Forums


Problem signing in with MS account

  1. #1


    Posts : 59
    Win 8.1 Pro X64

    Problem signing in with MS account


    I'm just about finished setting up a new laptop.

    The laptop was correctly set up to boot and sign in to my Hotmail account.

    The store where it was purchased did some of the initial setup and they assigned a compute name of "user". I wanted to change this to something more meaningful so I changed the name. Now, when the computer boots, it tells me that my user name or password are incorrect. The name "user" is pre-typed in the user name window. I can type the correct Hotmail account and PW and log on correctly but the next time that I boot, I have to go through the same process.

    In an attempt to correct, I created a local account and followed the instructions in the following thread:
    Microsoft Account - Switch to in Windows 8
    However, when I try to switch to the MS account, I get the message "We couldn't change your account because there's already an account on this PC with that address."

    How can I fix this so that I automatically sign on with my original Hotmail account?

      My System SpecsSystem Spec

  2. #2


    Posts : 59
    Win 8.1 Pro X64


    Oops. Sorry about the needless post. Admin feel free to delete the post.

    I continued to fiddle with potential solutions. When the problem first started, I loaded "User Accounts" , entered the properties for my Hotmail account. The name "user" was in the user name window but it wouldn't allow me to change it.
    Ultimately, I changed the logon setting to require a password and booted entering the Hotmail account. Then I went to the "User Accounts" window, clicked on my Hotmail ID and was allowed to change the "User Name". I booted again, then went back to the "User Accounts" window and deselected "Users must enter a password...". Voila. I'm back to normal.

    Sorry for the wasted post
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Quote Originally Posted by dsscottage View Post
    Oops. Sorry about the needless post. Admin feel free to delete the post.

    I continued to fiddle with potential solutions. When the problem first started, I loaded "User Accounts" , entered the properties for my Hotmail account. The name "user" was in the user name window but it wouldn't allow me to change it.
    Ultimately, I changed the logon setting to require a password and booted entering the Hotmail account. Then I went to the "User Accounts" window, clicked on my Hotmail ID and was allowed to change the "User Name". I booted again, then went back to the "User Accounts" window and deselected "Users must enter a password...". Voila. I'm back to normal.

    Sorry for the wasted post
    Not a needless post. It is great when you solve your own problems, when you do by posting here your solution may help others.
    This is what this Forum is all about. Members helping Members
      My System SpecsSystem Spec

Problem signing in with MS account
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