Windows 8 and 8.1 Forums


Windows 8.1 Issue (No Error Message, Windows Explorer?)

  1. #1


    Posts : 5
    Windows 8.1

    Windows 8.1 Issue (No Error Message, Windows Explorer?)


    Alright folks I'm hoping you can help me with this one. This is a rather difficult problem to explain so I will just dive right into it.

    Over the past week this problem has occurred suddenly 4 or 5 times. I will have a few programs open, specifically VLC Media Player and Google Chrome, and then seemingly at random everything will shut down except my web browser. I can still surf the Internet when this happens, but every other program has disappeared and there is no Error Message to speak of. The desktop is gone from behind Chrome, no Metro overlay, all I see is my solid green color scheme. I can log in and out Windows and press ctrl-alt-del to access Task Manager but all the processes have shut down and I can't do anything but use Chrome. Once I shut that down it's just solid green and I can't do anything until I restart. Restarting always fixes the problem but I can't for the life of me figure out what is going on. Microsoft Chat Support said there was an issue with Windows Explorer but all my Googling efforts reveal fixes for people who get Windows Explorer Crash Messages. This laptop doesn't have an optical drive and Windows 8.1 came pre-installed so I am unable to just have a fresh install of Windows. There is a recovery partition on the hard drive but I'd rather fix this problem another way if possible since I'm not entirely sure how that works on this HP Laptop. It definitely seems like a software issue rather than a hardware issue. This is a new machine, I have scanned for viruses and it has come back negative.

    So long story short, does anybody know what's going on with my system? It's as if Windows is still functioning but Task Manager indicates that all processes have shut down except for the Web Browser, the taskbar at the bottom just disappears and I'm left with a navigable Chrome window and that's it. All Word documents shutdown without an option to save (which is the biggest issue for me due to school). Each time this has happened I was watching a video on VLC in the background. It seems like there are some conflicting processes happening but it's not actually causing my system to hang or crash, just making every program crash except for my browser, though I'm not sure if this is for any particular reason other than that is what I was looking at at the time (as in maybe if I had my Word document up everything else might crash except Word - though I can't be sure). Somebody please help!

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Somebody please help!
    I will try.

    Run this batch file as Administrator---

    dism.bat

    It MAY help.
    It won't hurt. )
      My System SpecsSystem Spec

  3. #3


    Posts : 2,690
    Windows 3.1 > Windows 10


    Quote Originally Posted by David Bailey View Post
    Somebody please help!
    I will try.

    Run this batch file as Administrator---

    dism.bat

    It MAY help.
    It won't hurt. )
    You should NOTE that it will take a while to complete
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by KYHI View Post
    Quote Originally Posted by David Bailey View Post
    Somebody please help!
    I will try.

    Run this batch file as Administrator---

    dism.bat

    It MAY help.
    It won't hurt. )
    You should NOTE that it will take a while to complete
    About 2 hours.
    I leave it it run in the background.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Thanks David and KYHI. I've been running it in the background for awhile now. 53.0% complete.
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by q264 View Post
    Thanks David and KYHI. I've been running it in the background for awhile now. 53.0% complete.
    If you perused it with Notepad you will have seen it consists of 4 commands & a pause to keep the window from disappearing when it completes---

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    Yeah I do see that in Notepad. I just ran it as an Administrator as per your instructions. Not sure how to pause it while its in progress. Should I just let it do its thing?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    yes sir. it has 4 steps and you may still be on step 1 at 53%

    when it hits the end of script pause - it will say> press any key to continue

    before pressing any key - you'll want to scroll up and look for error messages and report back
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by q264 View Post
    Yeah I do see that in Notepad. I just ran it as an Administrator as per your instructions. Not sure how to pause it while its in progress. Should I just let it do its thing?
    Just let it finish.
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    Windows 8.1


    I had to restart the process. I'll post an update later today with the results. Thanks again!
      My System SpecsSystem Spec

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