Windows 8 and 8.1 Forums


New install 8.1 freezing/locking up after login.

  1. #1


    Posts : 15
    Windows 8.1 x64

    New install 8.1 freezing/locking up after login.


    I installed 8.1 for the first time on my new upgraded desktop just a few days ago and made sure all my drivers were correct from the Gigabyte website. Sometimes mostly on a cold boot after I enter my password and log on, the pc will go to desktop then to freeze/lock up. Sometimes I can move the mouse and use ctrl+alt+del but i cant click anything on the desktop, I only see core temp loaded in the bottom right but the temp doesn't move. I think Gforce is the next app that loads. There are times where I don't see the mouse but I can right click and get the sub menu but cant click any of the menu options. It pretty weird.

    The only thing I can do is hard reset and usually the 2nd time im fine. Once im logged in successfully im fine for the rest of the day. So this issue lies somewhere involving start-up and not every time. Im not really sure where to start trouble shooting. Iv had this copy of 8.1 on another pc before and was fine.

    Gigabyte z97X-Gaming3 Mobo
    i7 4790K
    Crucial 240g ssd, seagate 500g HDD, Maxtor/seagate 1TB HDD
    GTX770

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    I would get a hold of Gigabyte. You could find a mom & pop shop in your area and take it in there for them to look at it. They would have the proper testing equipment to check voltages, etc..
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1 x64


    Yeah I may have too. I just find it so weird that when I hard reboot and login for the second time, Its successful and I'm good for the rest of the day. Never froze or acted up in the middle of using my pc.
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1 x64


    I was having a peek into event viewer. Iv seen this a few times, just wondering if maybe this has something to do with it?
    Log Name: System
    Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv
    Date: 1/17/2015 10:21:56 PM
    Event ID: 10
    Task Category: Driver
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: MikePc
    Description:
    A TCG Command has returned an error.
    Desc: AuthenticateSession
    Param1: 0x1
    Param2: 0x60000001C
    Param3: 0x900000006
    Param4: 0x0
    Status: 0x12
      My System SpecsSystem Spec

  5. #5


    Posts : 2,627
    win8.1.1 enterprise


    does the time stamp in the error coincide with the time you started the computer

    edit ,just found this info on that error ,you could try turning off drive encryption, how to is in the second post in the link ..

    Windows 8.1 Update - 'A TCG Command has returned an error' - - Microsoft Community
      My System SpecsSystem Spec

  6. #6


    Posts : 15
    Windows 8.1 x64


    Ya it seems to be in the same time frame. But il need to double check when it loads the desktop successfully.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by biggyk View Post
    Ya it seems to be in the same time frame. But il need to double check when it loads the desktop successfully.



    if it seems to be the issue ,just open bitlocker drive encryption in control panel and if it on turn it off ,or follow instruction in the link in my other post
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1 x64


    I looked into a bit last night. I Windows I know bit locker is not on. Also, drive encryption is not in pc settings. But il have to try going further.
      My System SpecsSystem Spec

  9. #9


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Something else you can try as a test is to turn off Windows fast startup, Fast Startup - Turn On or Off in Windows 8, just in case its a sleep or hibernate issue. The first boot up may be from the hybrid sleep mode and the second one from a cold start.
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows 8.1 x64


    Oh never realized that. I only knew of fast boot from the bios settings. But it has happened when rebooting after updates and stuff. Il look into it thanks.
      My System SpecsSystem Spec

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New install 8.1 freezing/locking up after login.
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