New install 8.1 freezing/locking up after login.

biggyk

New Member
Messages
15
I installed 8.1 for the first time on my new upgraded desktop just a few days ago and made sure all my drivers were correct from the Gigabyte website. Sometimes mostly on a cold boot after I enter my password and log on, the pc will go to desktop then to freeze/lock up. Sometimes I can move the mouse and use ctrl+alt+del but i cant click anything on the desktop, I only see core temp loaded in the bottom right but the temp doesn't move. I think Gforce is the next app that loads. There are times where I don't see the mouse but I can right click and get the sub menu but cant click any of the menu options. It pretty weird.

The only thing I can do is hard reset and usually the 2nd time im fine. Once im logged in successfully im fine for the rest of the day. So this issue lies somewhere involving start-up and not every time. Im not really sure where to start trouble shooting. Iv had this copy of 8.1 on another pc before and was fine.

Gigabyte z97X-Gaming3 Mobo
i7 4790K
Crucial 240g ssd, seagate 500g HDD, Maxtor/seagate 1TB HDD
GTX770
 

My Computer

System One

  • OS
    Windows 8.1 x64
I would get a hold of Gigabyte. You could find a mom & pop shop in your area and take it in there for them to look at it. They would have the proper testing equipment to check voltages, etc..
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Yeah I may have too. I just find it so weird that when I hard reboot and login for the second time, Its successful and I'm good for the rest of the day. Never froze or acted up in the middle of using my pc.
 

My Computer

System One

  • OS
    Windows 8.1 x64
I was having a peek into event viewer. Iv seen this a few times, just wondering if maybe this has something to do with it?
Log Name: System
Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv
Date: 1/17/2015 10:21:56 PM
Event ID: 10
Task Category: Driver
Level: Error
Keywords:
User: SYSTEM
Computer: MikePc
Description:
A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12
 

My Computer

System One

  • OS
    Windows 8.1 x64

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
Ya it seems to be in the same time frame. But il need to double check when it loads the desktop successfully.
 

My Computer

System One

  • OS
    Windows 8.1 x64
Ya it seems to be in the same time frame. But il need to double check when it loads the desktop successfully.




if it seems to be the issue ,just open bitlocker drive encryption in control panel and if it on turn it off ,or follow instruction in the link in my other post
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I looked into a bit last night. I Windows I know bit locker is not on. Also, drive encryption is not in pc settings. But il have to try going further.
 

My Computer

System One

  • OS
    Windows 8.1 x64

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Oh never realized that. I only knew of fast boot from the bios settings. But it has happened when rebooting after updates and stuff. Il look into it thanks.
 

My Computer

System One

  • OS
    Windows 8.1 x64
Something else you can try as a test is to turn off Windows fast startup, http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html, just in case its a sleep or hibernate issue. The first boot up may be from the hybrid sleep mode and the second one from a cold start.

I just did disable the fast start up option but its also says in brackets restart unaffected which has happened a couple times after restarting. Im going to check that link caperjack listed and will report back.
 

My Computer

System One

  • OS
    Windows 8.1 x64
So this issue lies somewhere involving start-up and not every time. Im not really sure where to start trouble shooting. Iv had this copy of 8.1 on another pc before and was fine.

First, Go back to Gigabyte website and look/search for diagnostic software from gigabyte.. usually these big companies have some diagnostic software to test your cpu/motherboard/ram/videocard..

Second , Have you even begun to start with all the regular windows care?

-Run Chkdsk
-Run Sfc /scannow
-Run DISM /Online /Cleanup-Image /RestoreHealth

Have you done a "clean boot" listed on this forum through a tutorial?

I can start posting links if you dont know how to do these..? have you dont these even yet?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
so the sfc/scan now had no errors? and dism worked and no errors??

basically the more programs you have running in the background can cause more conflicts.. so you want a "clean" start and then know exactly what you've installed and is running on your computer if you want to stop Locks/freezes..

as for "fast startup", always just disable the hibernate feature which disables fast startup. (Hibernate is just another way for windows to cause conflict with itself and how many people across the internet have said "after waking up from sleep/hibernate my computer is acting weird/slow error..." )

-dont use hibernate

4. To Disable Hibernate
NOTE: This step will disable hibernation, delete the hiberfil.sys file, and remove the Allow hybrid sleep and Hibernate after Power Options under Sleep. This will also disable fast startup in Windows 8.
A)In the elevated command prompt, copy and paste the command below, and press Enter. (see screenshot below)
powercfg -h off


1269d1228654799-hibernate-enable-disable-disable.jpg

 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Hi,

I just got back from a trip to New York.. what a great time. Went to the absolute best places and most expensive..

anyway, - I saw your video and just couldn't help but laugh. I'm sorry you have this problem but yes I see you have a huge issue. It's either drivers or an interesting hardware malfunction..

So I don't remember if you have done a full backup of your important files you want to save (and bookmarks for internet!) - but if you haven't saved/backup your files do that now if you even can..

Have you seen this after a clean boot? safe boot? have you done those?

have you seen this before a fresh installation of windows? have you ever done a fresh reinstall? or "reset" "refresh" windows??

I think your problems will require a clean install.. but you need to try the clean boot and safe boots first to see if you get that same slowness frozen state..

remember the more programs you use and put on like that Temperature program that is detecting your temp could even cause this.. so you need to try a clean boot with nothing running but pure windows ..

that way you will see if windows and your hardware is the problem..

for example your ram stick could be bad.. one way to figure that out would be to take 1 ram stick out.. and then see if it does that..

well, what are you going to do?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Yes, Newyork is a wonderful city. I suggest Boston and Chicago as well. Laugh all you want. Its so weird its funny. lol

I turned on automatic login so I skip the password process as I think the longer windows stays on the login screen the more of a chance I have to run into this problem. It has been fine for a few days now. I need to find the time to continuous clean boots one after another, as this is not a every restart problem.

I was hoping not to have to do a fresh install, but I may just have to if the problem persists. Has only been a few weeks since installing it. Going to run memtest as well.
 

My Computer

System One

  • OS
    Windows 8.1 x64
I have been to all cities you mentioned and even lived in Boston for 4+ years..

anyway,

it's nothing to do with your login.. only a virus would cause issues similar but I don't think you have a virus.. unless you aren't telling it all and what you recently downloaded and/or clicked from the internet..

my god man.. you havent run memtest yet? you also probably haven't even done the dism commands either right? and all the normal troubleshooting steps?

I do understand it's a bit of a difficult situation as apparently your problem doesn't happen every time.. but still think of it this way,

billions of other computer users don't have that problem you have.. and that the normal standard everyday computer with windows on it freshly bought from the store or wherever, does not do that.. and only i mean only until people start installing programs and installing new devices, changing settings.. then you get issues like yours..

Now, having said that, if you were to really have this problem from the time you just bought your computer that means only 1 thing and 1 thing only.. damaged hardware.. physical or electrical damage.. Ram, motherboard, wires inside, power supply, you get it yeah? even something like you changed out the hard drive for a new one and that could cause conflict etc..

I personally would never allow my computer to ever have a situation like I saw in your video - because it would bother me so much and annoy me.. and You know deep down in your heart, that is definitely not the standard windows running as designed and again, with 10 millions+ other users not having that issue..

unfortunately only a clean reinstall (done correctly) should show you if that was just a software issue etc.. (as in after you clean install, don't install those specific programs you had before.. like that temperature one.. other programs you of course have to use like whatever you really need to use.. but you can substitute other temperature or hardware sensor programs like that.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
I did do all the scans that you mentioned in the earlier posts and they all came back clean. Memtest and some more clean boots im going to try.

Trust me, when I have a computer problem, I can be up all day and night trying to fix it and nothing else in my life matters. But, its been so intermittent and when its logged in the computer is fine. No crashes, freezes, lock ups ect. Its not a virus for sure. I haven't had one in years. I have been running W7 for years up until this upgrade.

From doing a bit a researching, I am suspecting it may be my m500 ssd, something with encryption but just a thought. I know it has the current firmware installed already. The crucial forums unfortunately have been pretty useless. Im going run a few more tests anyway and see. The 8gigs of memory (4x2gb sticks) are from my current computer before I upgraded the new board/cpu.
 

My Computer

System One

  • OS
    Windows 8.1 x64
I have been running W7 for years up until this upgrade.
The 8gigs of memory (4x2gb sticks) are from my current computer before I upgraded the new board/cpu.

these quotes scare the heck out of me.. Am I understanding correctly that :

1. you may have upgraded your windows and not clean installed it? or am i just misunderstanding?

2. you are using devices (hard drive changed) and ram from an old computer before?

So this isn't a store bought fresh computer then is it? you kinda custom made it?

or am I totally off here?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo g750
    CPU
    i5
    Motherboard
    Some Chinese Crap..
    Memory
    8
    Graphics Card(s)
    Nvidia 755
    Antivirus
    Windows Defender
Back
Top