Hi
I'm posting this on behalf of my sister who has brought me her poorly new HP Pavilion laptop to take a look at (she's accidentally downloaded and installed some scareware), but I'm stumped too.
The thing that's holding me back from fixing it, is that I can't authenticate to the admin account . Meaning I can't access msconfig, I can't install or uninstall any applications, can't get into 'HP Recovery Manager', I can't do anything really.
She has two Microsoft accounts, one is a user account, and the other is the admin account. I can log in to the user account without any problems, but cannot authenticate to the admin account when performing an admin function. Both accounts use Yahoo email addresses.
I've reset the password for the admin Microsoft account (via the web), and I can log into it via the web. But the same new password doesn't work in Windows when authenticating any admin actions.
I've rebooted and tried the admin password again, but it still doesn't work.
Looking online, the solution to this is to reinstall Windows, which would suit me fine, but I can't do that either...
When I restart the computer and hit F11 to access System Recovery, I get a screen saying:
At bottom of this page there is an option that says:
When I click on that option it then says:
The only option then is to click 'restart', and it boots back up.
So, I can't do anything on the computer because the admin creds don't work, and I can't fix that because it won't let me reinstall Windows due to some issue with the admin account. But I can't check the admin account because the admin creds don't work
Does anyone have any ideas?
I'm posting this on behalf of my sister who has brought me her poorly new HP Pavilion laptop to take a look at (she's accidentally downloaded and installed some scareware), but I'm stumped too.
The thing that's holding me back from fixing it, is that I can't authenticate to the admin account . Meaning I can't access msconfig, I can't install or uninstall any applications, can't get into 'HP Recovery Manager', I can't do anything really.
She has two Microsoft accounts, one is a user account, and the other is the admin account. I can log in to the user account without any problems, but cannot authenticate to the admin account when performing an admin function. Both accounts use Yahoo email addresses.
I've reset the password for the admin Microsoft account (via the web), and I can log into it via the web. But the same new password doesn't work in Windows when authenticating any admin actions.
I've rebooted and tried the admin password again, but it still doesn't work.
Looking online, the solution to this is to reinstall Windows, which would suit me fine, but I can't do that either...
When I restart the computer and hit F11 to access System Recovery, I get a screen saying:
You need to sign in as administrator, but there aren't any administrator accounts on this PC
At bottom of this page there is an option that says:
Forgotten Your password or cant see your account?
When I click on that option it then says:
This list only shows administrator accounts that have previously signed in to this PC
The only option then is to click 'restart', and it boots back up.
So, I can't do anything on the computer because the admin creds don't work, and I can't fix that because it won't let me reinstall Windows due to some issue with the admin account. But I can't check the admin account because the admin creds don't work
Does anyone have any ideas?
Last edited:
My Computer
System One
-
- OS
- Windows 8.1