Windows 8 and 8.1 Forums


Unable to view videos on Asus notebook running Windows 8

  1. #1


    Posts : 17
    Windows 8.0

    Unable to view videos on Asus notebook running Windows 8


    Hi folks
    My wife's new ASUS notebook operates on Windows 8.0 and we uploaded the free MS Office 2013 package that came with it. All was well for two weeks but a few days ago she was unable to view videos from Youtube, Iplayer, BBC news etc although the sound track was playing OK, indicating that the downloading/streaming is working OK. In an attempt to resolve the problem, we used the system restore factory settings facility which involved the reloading of Windows 8. The video player then worked OK and she could view videos on the notebook. However, upon reinstalling the Office 2013 package the problem returned and once again unable to view videos.
    The notebook is under guarantee so can anyone advise if there's a quick fix for this problem or should we return it to the shop fro advice/remedy.
    Any advice would be much welcomed and appreciated

      My System SpecsSystem Spec

  2. #2


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    I have Office 2013 on Win8.1 and no problem playing YouTube videos in Firefox and Internet Explorer. I can't see where Office could be breaking that. On Win7 I use the Ant.com toolbar for both playing and downloading .flv files.
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    As long as you have Adobe Flash & Java installed, you should not be having problems. If you are using Internet Explorer from the Metro/Start screen, some people have reported issues watching video's that way.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    and to the best of my knowledge Warrantee doesn't cover software issues ,but hey I have been wrong before
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Quote Originally Posted by caperjack View Post
    and to the best of my knowledge Warranty doesn't cover software issues ,but hey I have been wrong before
    You are correct. Warranty only covers hardware failures within the specified contract time for the appliance.

    Really need more info from the OP.
      My System SpecsSystem Spec

  6. #6


    The East Coast
    Posts : 101
    Windows 7 Pro x64 Windows 10 Pro x64 Build 9926


    I had the same issue with 8 because it uses IE10. Upgrade to 8.1 Pro

    Solution, install Chrome.

    Chrome

    What do you need Office for anyway ?

    And I seriously doubt it`s free, probably just a trial.
      My System SpecsSystem Spec

  7. #7


    The East Coast
    Posts : 101
    Windows 7 Pro x64 Windows 10 Pro x64 Build 9926


    Quote Originally Posted by Berton View Post
    I have Office 2013 on Win8.1 and no problem playing YouTube videos in Firefox and Internet Explorer. I can't see where Office could be breaking that. On Win7 I use the Ant.com toolbar for both playing and downloading .flv files.
    he has 8, you have 8.1, no IE11 in 8 and you can`t upgrade to IE11 in 8.
      My System SpecsSystem Spec

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