Windows 8 and 8.1 Forums


Having a lot of issues with windows 8. (audio/video/more)

  1. #1


    Posts : 8
    Windows 8.1

    Having a lot of issues with windows 8. (audio/video/more)


    Okay, let me flat out start with, I can NOT stand to use windows 8.1. I am very familiar with W7 and XP but windows 8 just looks, and feels like it was made for a 9 year old who out grew his tablet.

    I have had this machine for about 3 months now.... I honestly do not enjoy using it what-so-ever. Finding anything is a nightmare... I refuse to even acknowledge the existence of the "Start Screen". Infact, the first thing I accomplished is deleting every icon off of it except the desktop icon. I do plan to buy another hard-drive and putting windows 7 on it (W10 does not interest me either). But for the time being I have to deal with the issues present... (Sorry I just had to rant a little, it's been building up since the first time I turned the PC on)

    The issues...
    Audio lag - The audio lags for EVERYTHING, no matter the program, all audio lags. I have tried reinstalling the drivers, made sure they were all updated, disabled/re-enabled nothing solves the issue. I have found a strange temp work around... If I boot the machine and blast threw everything as quickly as it will allow me and play a video file (no matter the source, WMP, Netflix, ect) The audio will sync and stayed sync, anywhere from a min to till I shutdown (it appears to be random). I've googled searched till my eyes couldn't focus anymore on the screen trying to fix this issue. And honestly I'm tired of looking.. Also, sometimes the audio will make a loud "POP" or static noise for no apparent reason.

    Video - Again, no matter the program, playing video in full screen mode will sometimes make it "jumpy", pauses for a moment then keeps going. Thank fully this doesn't seem to mess with audio sync, when I manage to get it to sync.

    Mouse - Usually the mouse works fine, but there are times when it just stops responding for no apparent reason. (Stock Mouse and wireless mouse)

    The PC is a DELL XPS 8700, running windows 8.1, 12gb ram, Nvidia GeForce GT 720, i5 3.2ghz. It is hooked up to my Samsung 60" Smart tv via HDMI.

    I wold also like to add I have contacted Microsoft and Dell via phone to help me fix the issues and neither were any help at all as all it seems all either company can do is put me on hold and play pass the phone around till you give up.

    Any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    Windows 8.1


    As per usual.. No one seems to have an answer... Just more reasons to ditch this crappy OS.
      My System SpecsSystem Spec

  3. #3


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    At first glance I would say that you have some driver problem. Run this program - if you have red bars, then you have to chase the driver that creates the latency.

    Also, for a test, detach all external devices and see what happens. A XPS 8700 should not have driver problems for the vanilla system. Maybe it is some exotic device you have attached.

    You can also check with the Process Explorer whather you have a high number of interrupts. CPU usage of 0.1 to 0.3 would be normal (see Picture).

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You need the latest version of Silverlight for NetFlix.

    Microsoft Silverlight

    Classic Shell provide a Start menu.

    Classic Shell - Start menu and other Windows enhancements
      My System SpecsSystem Spec

  5. #5


    That computer being Dell is probably full of crapware from Dell.
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8.1


    whs, I have downloaded the programs you recommended. I am getting a delay of 1000us (yellow bars). Watching a video is like watch a old godzilla movie (mouths start moving and about a sec later the audio chimes in). I have disabled and re-enabled all audio drivers while running the program. No change. No devices attached to the pc. Running video from the internal HD, IE, FireFox, Netflix - all lagging.
    Also, checked silverlight, it's already up to date.

    On the second program you listed "Process Explorer" I am seeing a cpu usage of 0.86 (fluctuating from 0.6 to 1.3, but seems to stay around 0.86 for the most part). Not sure what that means to be honest..


    Thank you's to everyone who responded.
      My System SpecsSystem Spec

  7. #7


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    If it is only yellow bars, that's a good sign. 0.8 to 1.3% CPU usage in DPCs (deferred procedure calls) is kind of high for an 8700 and may indicate some driver problem. But not necessarily with the audio or video driver. It could be any driver. Look into Device Manager whether there are any yellow flags.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1


    All clear there. But I did just receive a update notification for intel rapid storage technology. Going update it now and see if anything changes. Thanks Again.
      My System SpecsSystem Spec

  9. #9


    you have something installed that is causing the slow-down or/conflict.

    you need to go through your programs installed and start realizing what you have..

    just from your last comment Intel Rapid Storage Technology is the FIRST thing that needs to go.. there is no telling what conflicts that can cause.. and the reality is this, if you are using programs and you are noticing slow-downs, then the 1st logical thing to do is to stop the programs..

    so using that logic, try your computer for atleast 3 days with NO rapid storage on..

    but look through your programs in "programs and features.. "

    And Absolutely listen to what Count said, look up bloatware/crapware and uninstall everything on that Dell..
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8.1


    I wouldn't think Intel Rapid Storage Technology is a issue as I have it on both my w7 laptop and they both work perfectly fine.
      My System SpecsSystem Spec

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Having a lot of issues with windows 8. (audio/video/more)
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