Windows 8 and 8.1 Forums


Windows 8.1 completely frozen after log in.

  1. #1


    Posts : 3
    windows 8.1

    Windows 8.1 completely frozen after log in.


    Hi, I have a hp pro book 4520s that I updated from windows 8 to 8.1 from the Windows store, after updating it and installing all the drivers, I started having problems where the laptop freezes after I input my password or pin, the cursor doesn't move and the keyboard is non responsive. I usually have to power down using the power button by holding it down.

    I have tried system restore but it tells me that system restore has failed because an anti virus is preventing it.

    Does anyone know of a way how I can fix this issue.

      My System SpecsSystem Spec

  2. #2


    Which AV ? Most have option to disable protection for some time, enough to do system restore.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8.1


    Even after disabling windows defender the system restore still can not complete
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    defender is not the cause of the error - or at least it has never ever been an issue before..

    It appears it may be something else, either you have other AV software or a virus preventing the restore
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Is McAfee trial AV still installed on your computer according to the specs, uninstall it using their removal tool:
    How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    windows 8.1


    Checked but McAfee is not installed. Is there a way to solve this issue completely cause I can only access my laptop through safe mode. The restore point is at the time I installed 8.1 meaning I will lose all my data for the last month, if there is any way to solve this please advise.
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Selecting a restore point will not cause data loss, go ahead.

    You may also boot in Safe Mode, open an elevated command prompt, type sfc/scannow and hit Enter
      My System SpecsSystem Spec

Windows 8.1 completely frozen after log in.
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