Windows 8 and 8.1 Forums


Unable to reset PC. Too many Windows 8 issues.

  1. #1


    Posts : 6
    Windows 8.1 Home Premium 64-bit

    Unable to reset PC. Too many Windows 8 issues.


    Hey everyone! So last night something happened to my wireless NIC. No idea what, but connecting to anything is now agonizingly slow. I've also been having startup/crashing issues, and BSOD. I tried to Reset my PC just now, and I got an error message: "Unable to reset your PC. A required partition is missing. The laptop (an Asus X750JB) came preinstalled with Windows 8, and I upgraded to 8.1 back in August. I've fully updated Windows 8.1 and drivers, ran Eusing Registry Cleaner, AVG, and Malware Bytes. No malicious files were found. I've also reinstalled programs that tend to give me BSOD to no effect. Seems like the best thing I can do is reset my laptop to factory settings, but Windows 8.1 won't let me. Any ideas? Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hello, follow details in link to download win8.1 media ,myself I use the usb device ,makes for a bit quicker install ,good luck .
    Create installation media for Windows 8.1 - Windows Help
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 Home Premium 64-bit


    Quote Originally Posted by caperjack View Post
    hello, follow details in link to download win8.1 media ,myself I use the usb device ,makes for a bit quicker install ,good luck .
    Create installation media for Windows 8.1 - Windows Help
    Thanks! Will this create a fresh ISO, or will it save my files/programs? I want to try and get as clean an install as possible.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1 Home Premium 64-bit


    Okay, so I've got the .iso file now. I tried installing it in a VM to make sure it would work, and it asked for a product key. I entered my product key (found by right-clicking This PC >> Properties), and it didn't work. So looks like I'm stuck again, unless I missed something.
      My System SpecsSystem Spec

  5. #5


    Posts : 879
    Windows 10


    Quote Originally Posted by CodyF View Post
    I tried to Reset my PC just now, and I got an error message: "Unable to reset your PC. A required partition is missing. The laptop (an Asus X750JB) came preinstalled with Windows 8, and I upgraded to 8.1 back in August.
    If you have an ASUS computer, then you should use the Asus Backtracker utility.

    "If the system is damaged and you canít run the Windows default recovery function. You can use Backtracker to install the recovery image."
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    you need a new product key for every vm -

    if you want a clean install of windows 8.1 just boot from setup media..

    if you want to recover the factory setup - use asus backtracker

    Attachment 56167

    and that is not an activation key..

    but you can find it with a little help > Product Key - Find for Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Are you sure that isn't your product ID - different from a product key.

    Quote Originally Posted by CodyF View Post
    Okay, so I've got the .iso file now. I tried installing it in a VM to make sure it would work, and it asked for a product key. I entered my product key (found by right-clicking This PC >> Properties), and it didn't work. So looks like I'm stuck again, unless I missed something.
      My System SpecsSystem Spec

Unable to reset PC. Too many Windows 8 issues.
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