Windows 8 and 8.1 Forums


After cloning to SSD explorer crashes every 10-20 seconds

  1. #1


    Virginia
    Posts : 20
    Windows 8.1 Pro

    After cloning to SSD explorer crashes every 10-20 seconds


    I have just cloned my hard disk to a new SSD using the guide at Lifehacker. When I booted up using the new SSD, explorer crashes every 10-20 seconds and instantly re-appears. In Event Viewer, I saw this:

    Code:
    Faulting application name: SolutoConsole.exe, version: 1.3.1414.1, time stamp: 0x520faf45
    Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f0d6c
    Faulting process id: 0x1694
    Faulting application start time: 0x01d022a6b8b012de
    Faulting application path: c:\program files\soluto\SolutoConsole.exe
    Faulting module path: D:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: f773f7d6-8e99-11e4-831f-4ceb421eb9a9
    Faulting package full name:
    
    Faulting package-relative application ID:
    

    For some reason, the Event Viewer log is referring to both drives.
    D: is my SSD, and C: is my HDD. I also saw this:

    Code:
    Faulting application name: WSHost.exe, version: 6.3.9600.17093, time stamp: 0x534765e9
    
    Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
    
    Exception code: 0xc0000005
    
    Fault offset: 0x000000000002a173
    
    Faulting process id: 0x1b08
    
    Faulting application start time: 0x01d022a63df4c20e
    
    Faulting application path: D:\WINDOWS\WinStore\WSHost.exe
    
    Faulting module path: C:\Windows\System32\combase.dll
    
    Report Id: abdd0889-8e99-11e4-831f-4ceb421eb9a9
    
    Faulting package full name:
    
    Faulting package-relative application ID:
    
    The problem is probably that the SSD needs to be C:, and the HDD needs to be something else. Is there a way to fix this? I am running Windows 8.1 on an HP Pavilion dv7-6c43cl. I have tried running "sfc" and Malwarebytes, and as a side note, a repair install is not possible as I only have ~45 GB left of 240 GB.

    Thanks!


      My System SpecsSystem Spec

  2. #2


    Found this per Captain Jack Sparrow on 7 Forums...

    [info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

    1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

    2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

    3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

    4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

    5. If you still have the problem we have to investigate more then download the below Registry file

    Download : Registry Fix

    1. Right click on the .reg file and click on Merge.
    2. Click on the Run button in the Security Warning pop-up.
    3. Click on Continue (UAC), Yes, and OK when prompted.

    Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

    Thanks to Andre.Ziegler for creating the Registry file


    Hope this helps,
    Captain

      My System SpecsSystem Spec

  3. #3



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Do you have Soluto app installed? try uninstalling it. If you have Ccleaner run it after then reboot.

    Edit: an UUID could have changed
      My System SpecsSystem Spec

  4. #4


    Virginia
    Posts : 20
    Windows 8.1 Pro


    Quote Originally Posted by Cliff S View Post
    Do you have Soluto app installed? try uninstalling it. If you have Ccleaner run it after then reboot.

    Edit: an UUID could have changed
    Error: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    Quote Originally Posted by YoloWaffle View Post
    Found this per Captain Jack Sparrow on 7 Forums...

    [info2]I have seen lot of scenarios where users posting Explorer.exe crashing or stopped working issues. After troubleshooting lot of issues I'm posting here some common fixes that might help.[/info2]

    1. Most of the times the Explorer crashes due a bad or corrupt Context Menu the best way to troubleshoot is to download the ShellExView is an excellent tool to view and manage all installed shell extensions. The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

    2. Then next thing to do is to run SFC /SCANNOW. The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Follow this document for further help SFC /SCANNOW Command - System File Checker

    3. If these steps files the Create a New Windows Profile sometimes a corrupt Windows Profile. Follow this Microsoft document for more help in creating New Profile and moving the files Fix a corrupted user profile

    4. If that fails then it might some some corrupt Windows Files that is causing the issue we could try to do a Repair Install. Follow this article for more info Repair Install

    5. If you still have the problem we have to investigate more then download the below Registry file

    Download : Registry Fix

    1. Right click on the .reg file and click on Merge.
    2. Click on the Run button in the Security Warning pop-up.
    3. Click on Continue (UAC), Yes, and OK when prompted.

    Then once the Explorer crashes it will create a Dump File under C:\Localdump then follow this article Dump Files - Upload to SevenForums from Step 2

    Thanks to Andre.Ziegler for creating the Registry file


    Hope this helps,
    Captain

    Dumps: LocalDumps.zip.

    Thanks!
      My System SpecsSystem Spec

  5. #5


    Virginia
    Posts : 20
    Windows 8.1 Pro


    Solved! The guide at Lifehacker neglected to mention that the first boot with the SSD needs to be with only the SSD connected. Thanks for your help!
      My System SpecsSystem Spec

  6. #6


    In the future, you need to know that Windows will automatically assign the C: drive letter to the partition you're running that contains the OS files.

    What you did was what I was going to suggest: boot with only the SSD connected. That will force the SSD OS partition to get the C: drive letter. Then, connect the HDD. That will then get assigned D: (or something higher in the alphabet).
      My System SpecsSystem Spec

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