Windows 8.1 Freeze on shutdown and plug/unplug power cable

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saif130

New Member
Messages
7
Hey guys, I'm new here; I'm having a problem that is bothering me, I recently installed windows 8.1 on my alienware 17x R2, the problem is the laptop never shutdown and still running !, also when I unplug the power cable then plug it back again the windows freeze ! , Note that the battery on my laptop is nearly dead; I wasn't have a problem like this with windows 7, please advice, thanks
 

My Computer

System One

  • OS
    windows 8.1
Right click the battery icon in the taskbar. Then, click power options. Then choose what the power button does. Click Change settings that are currently unavailable. Finally, uncheck turn on fast startup.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes
oh an btw, Welcome to Windows EightForums, saif130!
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes
@karstenes
thanks, I already did that but it [FONT=verdana, Tahoma, Calibri, Verdana, Geneva, sans-serif]didn't[/FONT] work, still freezing on me :(​
 

My Computer

System One

  • OS
    windows 8.1
hmm odd I have not seen that before.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes
I have been having similar problems with 2 laptops. I think I've tracked it down to my anti-virus which was upgraded a few weeks ago, around the time the problems started. I uninstalled the AV a couple of days ago, and no problems since (I am unplugging and plugging power cable at different battery levels to test).

Worth checking if your AV might be an issue?
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit
sometimes it gets ugly when I try to force shutdown after it freeze I keep having the blue screen with the message Wtachdog_Time_out or something like that and I cannot log into windows again no matter how many times I restart my laptop, the only way I found to solve this by performing a system restore, this really annoying...!!
 

My Computer

System One

  • OS
    windows 8.1
saif130 said:
thanks SaggyMaggyPoo, I'm not using any third party anti virus I'm using windows defender!
Click to expand...

That's a shame - it might have been a quick solution:(. I hope someone can help you solve your problem. I've found this to be a very helpful and knowledgeable forum, so good luck.
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
thanks brummyfan, I tried the DISM commmand

till now I have four successful shutdowns, I hope this solved the problem, many thanks to you, God bless
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
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