Windows 8 and 8.1 Forums


Netflix, Hulu, Next Issue and Windows Media Center fail

  1. #1


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit

    Netflix, Hulu, Next Issue and Windows Media Center fail


    I have a Lenovo IdeaPad Y510P and I use Microsoft Windows 8.1 Professional with Media Center Update 1 64 bit. Recently, I've been having problems with the Netflix, Hulu, and Next Issue modern UI apps that I downloaded from the Windows Store. I can launch the apps, but it won't allow me to log into my accounts so that I can view my content. I pay for these subscriptions along with others. Windows Media Center won't allow me to install the Netflix app and it crashes every time I try to install it. I am very computer savvy, but I have to admit that I need help on these issues. When I launch the Netflix app, it keeps spinning the circle and I never get to view my content. When I launch the Hulu app, it exits with a DJ1 error code. When I try to log into my Next Issue app, it says invalid login credentials. I have contacted Netflix and Next Issue for technical support, but they can't help me. Official technical support seems worthless right now. I've synchronized my licenses, uninstalled and re-installed the apps, and I've used the official Microsoft App troubleshooter. If you need more information from me, then tell me what you need and I'll be able to furnish the technical information. Also, the nVidia Geforce Experience software application keeps crashing on me. Several days ago, everything was working just fine. The most recent system change I did was to try to install the 720+ MB optional Microsoft update KB3000850 which failed. I'm not sure if this caused my problems, but it's the last thing that I remember doing on a system level.

    Can you guys help me to get my apps to work? Thank you.

      My System SpecsSystem Spec

  2. #2


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit


    I've done a SFC /scannow and DISM check, scan, and restore health and it made some repairs and I restarted my PC. It did not solve my problems. I also ran the Microsoft app checker and it said that my Windows Store is corrupted and my graphics driver needs to be updated, but I need more technical support in order to figure out how to fix these issues.

    I'm at a loss right now in terms of available options. Please help if you can. I don't want to have to perform a full system recovery back to the factory default configuration if it can be avoided. However, I will consider doing so as a last ditch option.
      My System SpecsSystem Spec

  3. #3


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit


    I've also re-installed Microsoft Silverlight and .NET 4.5.2. This doesn't seem to solve the problem either. I know that I can view Netflix and Hulu in a web browser, but I want to get these modern ui apps to work again. What are other possible solutions?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    hello ,not sure if this will help ,if you did do the dism in this order then ignore this post ,
    --------------
    Try these commands in the order they are in, in administrator cmd prompts---
    1-Dism.exe /online /Cleanup-Image /StartComponentCleanup
    2- sfc /scannow
    3- Dism /Online /Cleanup-Image /RestoreHealth
    4- sfc /scannow
      My System SpecsSystem Spec

  5. #5


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by wellywu View Post
    I've done a SFC /scannow and DISM check, scan, and restore health and it made some repairs and I restarted my PC. It did not solve my problems. I also ran the Microsoft app checker and it said that my Windows Store is corrupted and my graphics driver needs to be updated, but I need more technical support in order to figure out how to fix these issues.

    I'm at a loss right now in terms of available options. Please help if you can. I don't want to have to perform a full system recovery back to the factory default configuration if it can be avoided. However, I will consider doing so as a last ditch option.
    you could go to Lenovo website /support and using you model number check for latest video device driver
      My System SpecsSystem Spec

  6. #6


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit


    I'll do this tomorrow, but I'm not optimistic. We shall see. Thanks for your reply.
      My System SpecsSystem Spec

  7. #7


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit


    I use BitDefender Sphere 2015 and I don't see outbound rules in my BitDefender Firewall to allow Netflix, Next Issue, and Hulu, but I do see them in Microsoft Windows Firewall with Advanced Security. How do I find the path locations for Netflix, Hulu, and Next Issue so that I can create outbound connection rules to permit network traffic? I think that this is the source of my problems.

    I tried the commands that you listed, but nothing came up as needing a repair. I think I'm onto something here and I need some more technical support. Thank you.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,627
    win8.1.1 enterprise


    not 100% sure because I just use windows firewall by defaults,never add anything myself .but.
    if you click on and highlight the rule it will bring up a delete option on the right .see picture
      My System SpecsSystem Spec

  9. #9


    Nutley, NJ
    Posts : 18
    Microsoft Windows 8.1 Professional with Media Center Update 64 bit


    I've been researching the BitDefender forums for their Sphere 2013 and Total Security 2015 products and there are people with similar problems as myself. They report that BitDefender cut off access to Netflix, Hulu, etc. while Microsoft Windows Firewall with Advanced Security simply allowed them to access their premium content through the modern UI apps. I think that I'll head over to the BitDefender forums and post a similar thread to see what I can get in terms of technical support.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by wellywu View Post
    I've been researching the BitDefender forums for their Sphere 2013 and Total Security 2015 products and there are people with similar problems as myself. They report that BitDefender cut off access to Netflix, Hulu, etc. while Microsoft Windows Firewall with Advanced Security simply allowed them to access their premium content through the modern UI apps. I think that I'll head over to the BitDefender forums and post a similar thread to see what I can get in terms of technical support.
    sounds like a wise decision ,good luck
      My System SpecsSystem Spec

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Netflix, Hulu, Next Issue and Windows Media Center fail
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