Solved Random mini-freezes possibily related to CPU?

ZetiX

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I've been experience random freezes which may be related to the CPU, but i have the i7-4700MQ Processor which should be pretty decent.

Here is my system specs with Speccy : View attachment ZETIX.txt
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
Heat, runaway processes, malware, HDD errors....... many things can do that to even most powerful systems, first you have to find out when is that happening and what you were doing at that time and get some kind of pattern of it's occurrence.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Heat, runaway processes, malware, HDD errors....... many things can do that to even most powerful systems, first you have to find out when is that happening and what you were doing at that time and get some kind of pattern of it's occurrence.

It usually happens when i'm gaming, or when i first open google chrome. I checked with task manager one time and saw Chrome using 100% cpu and experienced the mini freeze, which is why i think the problem is CPU related.

Edit: I just opened Dragon Gaming Center and experienced the freeze again, but i saw the Disk Loading shot up to 100%
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
Doubt it's anything wrong with CPU, it's more like system related than. Did you do antivirus and malware checks ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
As soon as it happened i ran scanned my computer with Avast, and Malwarebytes. It appears to be my SSD. Every time it freezes my SSD would have a stuck sound.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
As soon as it happened i ran scanned my computer with Avast, and Malwarebytes. It appears to be my SSD. Every time it freezes my SSD would have a stuck sound.
Assuming it's setup properly ( AHCI and Trim on) you can check it's health SSD Life - freeware version info

Yes it is in AHCI when i checked the bios and Trim is on. The health is excellent: 138936759b03a902fc5346c148f9d85b.png
and here is the SMART attributes:70af5c8413846a4d985b3180e09787bc.png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
Last hope, CHDSK ?
sfc /scannow ?
dism /online /cleanup-image /restorehealth ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
i tried both sfc /scannow and CHDSK. What does the 3rd option do?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
i tried both sfc /scannow and CHDSK. What does the 3rd option do?
In short, checks system file and store for corruption against original values and restores them to original shape over internet.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
i tried both sfc /scannow and CHDSK. What does the 3rd option do?
In short, checks system file and store for corruption against original values and restores them to original shape over internet.

Alright after running "dism /online /cleanup-image /restorehealth" It saids it fixed corrupted components, Hopefully this will fix my freeze issue. Will update my status again in a day or two.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
i tried both sfc /scannow and CHDSK. What does the 3rd option do?
In short, checks system file and store for corruption against original values and restores them to original shape over internet.

Alright after running "dism /online /cleanup-image /restorehealth" It saids it fixed corrupted components, Hopefully this will fix my freeze issue. Will update my status again in a day or two.
After dism you can run SFC again. It's a good idea to run those two things once in a while, needed or not.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
The issue occurred again but now its more noticeable when i'm playing games. Is it normal for my temperatures to be 75C-85C when gaming?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
Just as I suspected, pretty borderline temps for processor, specially laptop. Can also see that power and voltages are fine. You can get one of those bases for laptops with fans, they can drop temps by 10 - 20%, even if heat is not too much of an issue, it will last longer at least. If you suspect dust inside (computers are great dust collectors), some cleaning of the filter at the bottom intake may help. A blast of "canned air" thru exhaust, side grill can do it nicely if you are not heavy smoker.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Just as I suspected, pretty borderline temps for processor, specially laptop. Can also see that power and voltages are fine. You can get one of those bases for laptops with fans, they can drop temps by 10 - 20%, even if heat is not too much of an issue, it will last longer at least. If you suspect dust inside (computers are great dust collectors), some cleaning of the filter at the bottom intake may help. A blast of "canned air" thru exhaust, side grill can do it nicely if you are not heavy smoker.

I already have a Fan for the laptop and its on max speed. However, is there no other way to decrease the temp? Does decreasing the game settings help?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT60 2OC-022USK
    CPU
    i7-4700MQ @ 2.40GHz Haswell 22nm Technology
    Motherboard
    MS-16F4 (SOCKET 0)
    Memory
    8GB Single Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Nvidia GeForce 770M (MSI) 3GB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic Pnp Monitor on Intel HD Graphics 4600
    Screen Resolution
    1920x1080 60Hz 32BBP
    Hard Drives
    1TB Hitachi 5400 RPM
    480GB Kingston HyperX 3k SSD
    Mouse
    Anker 8200DPI Mouse
    Internet Speed
    13MB Down 0.90MB Up
    Browser
    Google Chrome
    Antivirus
    360 Total Security
Just as I suspected, pretty borderline temps for processor, specially laptop. Can also see that power and voltages are fine. You can get one of those bases for laptops with fans, they can drop temps by 10 - 20%, even if heat is not too much of an issue, it will last longer at least. If you suspect dust inside (computers are great dust collectors), some cleaning of the filter at the bottom intake may help. A blast of "canned air" thru exhaust, side grill can do it nicely if you are not heavy smoker.

I already have a Fan for the laptop and its on max speed. However, is there no other way to decrease the temp? Does decreasing the game settings help?
That might help a bit but games are loading GPU more than CPU.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
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