Windows 8 and 8.1 Forums

Cant Login in win8, but can login safe mode just fine.

  1. #1

    Posts : 1
    windows 8.1

    Cant Login in win8, but can login safe mode just fine.

    Helo, this is my first thread so im not good in explaning stuff...

    I was on my computer operating normaly the last few days... i shut my laptop down normaly... but the next day when i turned on my pc and tried to login it says "incorrect password..etc....." i even tried to change my password at the microsoft website(because i synced it there) but still it says incorect password please go to microsoft to change your password.... ( i also tried using picture password)

    Good thing i have an alternate Local account on my laptop so i tried to login... but strangely... it says " please use smartcard logon" = what??.... i dont have that sort of thing....... and how on earth can i use a card on my laptop (its not a touch screen either, i just use the mouse for dragging lines for picture password)......

    Ive been having a hard time trying to fix this..... when i open my laptop in safe mode, WOW! my password worked there.....

    since then ive been using safe mode as my alternate to use my laptop... but it has too many restrictions (no sound is one of them).......

    Please help me... i can explain my situation further if you would gladly help.....
    I have a Compaq Presario CQ43 That has been converted to win 8.1...... (its an old laptop i know..)


      My System SpecsSystem Spec

  2. #2

    Can you get into Advanced Options as shown in link below? From there you can try Automatic Repair or System Restore.How To Boot Into Windows 8.1 Safe Mode [Guide] | Redmond Pie

      My System SpecsSystem Spec

  3. #3
      My System SpecsSystem Spec

Cant Login in win8, but can login safe mode just fine.
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