Windows 8 and 8.1 Forums


Dell won't provide promised Windows 8.1 license

  1. #1


    Posts : 10
    windows 7 pro

    Dell won't provide promised Windows 8.1 license


    So i bought a latitude with 7 preinstalled with the belief that I could upgrade to 8 for free. Here is a screenshot that shows Dell promising a windows 8.1 license is included with the computer.

    However, the computer shipped without a windows 8 dvd, and the embedded product key does not allow installation of windows 8. Furthermore, every department at Dell gives me the runaround and says the computer does not allow for upgrade to windows 8. I have to buy it yadda yadda yadda. When i point out the product page at Dell.com (!) still shows a windows 8 license is included, they ask me what page I'm talking about. So, the runaround.

    I've complained to Dell in various ways, and, as I said, tried to discuss this issue with multiple departments, to no avail. What recourse do I have?

      My System SpecsSystem Spec

  2. #2


    You have to deal with Dell in your country/area. The consumer rights vary by country. You will probably have to contact the consumer protection agency for your country for assistance.
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Did you buy this computer directly from Dell or somewhere else? Does the license key on your COA sticker match the one that is in the computer and is there an additional license?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    post the link to the site ,you have in the screenshot ,what country are you in
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  5. #5


    Posts : 10
    windows 7 pro


    Quote Originally Posted by fireberd View Post
    You have to deal with Dell in your country/area. The consumer rights vary by country. You will probably have to contact the consumer protection agency for your country for assistance.
    the US of A
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  6. #6


    Posts : 10
    windows 7 pro


    Quote Originally Posted by caperjack View Post
    post the link to the site ,you have in the screenshot ,what country are you in
    Latitude 14 5000 Series | Dell
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  7. #7


    Posts : 10
    windows 7 pro


    Quote Originally Posted by Nuccii View Post
    Did you buy this computer directly from Dell or somewhere else? Does the license key on your COA sticker match the one that is in the computer and is there an additional license?
    Bought it from Dell.
    The license on the sticker in the battery compartment is different than the one various tools tell me is the product key. It also does not appear to be the product key for Office, but it also doesn't work as the key for Windows 8.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,121
    Windows 8.1 x64


    Well, I might mention a couple of things.

    Windows 8 and 8.1 are different OSes and need different licenses.

    A Windows 7 install would probably not have been done in the UEFI configuration, so the License for it would not be in the firmware. Perhaps there is an 8.1 Pro license already set in the UEFI firmware so all you would have to do is to install 8.1 in the UEFI configuration. And you can now download that .iso file so you can install from that.

    I would probably get another hard drive for testing, but you could try installing 8.1 and if that did not work, you might want to move on to Windows 8.2 ... oh, sorry, I mean Windows 10 or Threshold, or whatever it is being called this week.

    All this, of course, would depend on whether you system actually has a UEFI bios. I don't really see such a Bios mentioned on your Link. But the page does seem it indicate what you believe as far as the promised license. It is a Black Friday sale, so perhaps some of the sales folks are not aware of the special.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    windows 7 pro


    Quote Originally Posted by Saltgrass View Post
    Well, I might mention a couple of things.

    Windows 8 and 8.1 are different OSes and need different licenses.

    A Windows 7 install would probably not have been done in the UEFI configuration, so the License for it would not be in the firmware. Perhaps there is an 8.1 Pro license already set in the UEFI firmware so all you would have to do is to install 8.1 in the UEFI configuration. And you can now download that .iso file so you can install from that.

    I would probably get another hard drive for testing, but you could try installing 8.1 and if that did not work, you might want to move on to Windows 8.2 ... oh, sorry, I mean Windows 10 or Threshold, or whatever it is being called this week.

    All this, of course, would depend on whether you system actually has a UEFI bios. I don't really see such a Bios mentioned on your Link. But the page does seem it indicate what you believe as far as the promised license. It is a Black Friday sale, so perhaps some of the sales folks are not aware of the special.
    I tried installing from the .iso file, but couldn't. It asked me for a product key, and the only one I have available, for sure, is the 7 one.

    I bought this computer about 10 months ago, and the wording on the site re: the windows 8 license hasn't changed. Unfortunately I haven't yet found a screenshot from the page at that time. I don't think I took one.

    also: re windows 10, the reason I want my 8 license is in case Windows doesn't allow for free upgrades from 7, which might well happen. Also, I'd like to upgrade soon, the reasons for sticking to 7 then don't apply now, and performance on 7 isn't great.
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    In Windows 7, the product code on the COA sticker will not match what is actually in use by the machine with a factory OEM install. It will be using a Dell master product code that is the same across all Dells running that version of Windows 7. The one on the sticker has never been used and is only there for use if you have to do manual clean install from normal media. Also in Windows 7 there is no product code embedded in the BIOS. There is a SLIC table with custom OEM DELL ID Code, but its not a product code. You need custom OEM Dell branded install Media to make use of it. OEM PC's with Windows 7 don't activate online, they activate against the BIOS SLIC table.

    Microsoft changed it up with OA3.0 and Windows 8. With OA3.0 the product code is embedded in the BIOS and each PC has its own unique product code instead of the one master code. They also now activate online.

    Any utility that you run that retrieves the Product code from the registry is going to pull the Dell Windows 7 master key. To actually see if there is a Windows 8 key in the BIOS you'll likely have to do option 5 from here, Product Key - Find for Windows 8
      My System SpecsSystem Spec

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Dell won't provide promised Windows 8.1 license
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