Windows 8 and 8.1 Forums


Dell won't provide promised Windows 8.1 license

  1. #11


    Posts : 10
    windows 7 pro


    Quote Originally Posted by alphanumeric View Post
    In Windows 7, the product code on the COA sticker will not match what is actually in use by the machine with a factory OEM install. It will be using a Dell master product code that is the same across all Dells running that version of Windows 7. The one on the sticker has never been used and is only there for use if you have to do manual clean install from normal media. Also in Windows 7 there is no product code embedded in the BIOS. There is a SLIC table with custom OEM DELL ID Code, but its not a product code. You need custom OEM Dell branded install Media to make use of it. OEM PC's with Windows 7 don't activate online, they activate against the BIOS SLIC table.

    Microsoft changed it up with OA3.0 and Windows 8. With OA3.0 the product code is embedded in the BIOS and each PC has its own unique product code instead of the one master code. They also now activate online.

    Any utility that you run that retrieves the Product code from the registry is going to pull the Dell Windows 7 master key. To actually see if there is a Windows 8 key in the BIOS you'll likely have to do option 5 from here, Product Key - Find for Windows 8
    Thanks.

    Tried options 5 and 6 to no avail.

    Opt. 5 told me W7 not supported.
    Opt. 6, via the command prompt, returned nothing, null.

      My System SpecsSystem Spec

  2. #12


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by knlz View Post
    Quote Originally Posted by alphanumeric View Post
    In Windows 7, the product code on the COA sticker will not match what is actually in use by the machine with a factory OEM install. It will be using a Dell master product code that is the same across all Dells running that version of Windows 7. The one on the sticker has never been used and is only there for use if you have to do manual clean install from normal media. Also in Windows 7 there is no product code embedded in the BIOS. There is a SLIC table with custom OEM DELL ID Code, but its not a product code. You need custom OEM Dell branded install Media to make use of it. OEM PC's with Windows 7 don't activate online, they activate against the BIOS SLIC table.

    Microsoft changed it up with OA3.0 and Windows 8. With OA3.0 the product code is embedded in the BIOS and each PC has its own unique product code instead of the one master code. They also now activate online.

    Any utility that you run that retrieves the Product code from the registry is going to pull the Dell Windows 7 master key. To actually see if there is a Windows 8 key in the BIOS you'll likely have to do option 5 from here, Product Key - Find for Windows 8
    Thanks.

    Tried options 5 and 6 to no avail.

    Opt. 5 told me W7 not supported.
    Opt. 6, via the command prompt, returned nothing, null.
    OK, after I posted I figured option 6 wouldn't work when run on 7 so edited my post. I wasn't sure if it mattered what OS the other one was run from, looks like it also has dependencies. There was a utility that would read it right from the BIOS but I can't for the life of me remember what it was called. I used it when 8 first came out, ages ago now. I'd have to look through some really old threads to find it. I'm trying to remember who recommended it originally, it might have been WHS, not sure. Maybe somebody reading this post will remember and post it.
      My System SpecsSystem Spec

  3. #13


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Found it, RWEverything | Read & Write Everything Run it. Click on the ACPI Table button at the top. After that click on the MSDM tab. If there is an 8 BIOS product key it is at the bottom.

    windows 8 - How to extract Win 8 OEM key embedded in the BIOS? - Super User
      My System SpecsSystem Spec

  4. #14


    Posts : 10
    windows 7 pro


    Quote Originally Posted by alphanumeric View Post
    Found it, RWEverything | Read & Write Everything Run it. Click on the ACPI Table button at the top. After that click on the MSDM tab. If there is an 8 BIOS product key it is at the bottom.

    windows 8 - How to extract Win 8 OEM key embedded in the BIOS? - Super User
    i don't see an msdm tab
      My System SpecsSystem Spec

  5. #15


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I don't on this PC either. This PC doesn't have a Windows 8 embedded code. I would say your PC doesn't have a Windows 8.x Embedded code either. I've run this utility on my laptop in the past and that tab was there along with a code, it came from the factory with Windows 8.0 Core.
      My System SpecsSystem Spec

  6. #16


    Posts : 10
    windows 7 pro


    Quote Originally Posted by alphanumeric View Post
    I don't on this PC either. This PC doesn't have a Windows 8 embedded code. I would say your PC doesn't have a Windows 8.x Embedded code either. I've run this utility on my laptop in the past and that tab was there along with a code, it came from the factory with Windows 8.0 Core.
    well alright, thanks for the help again. Seems Dell is telling me the truth that the computer doesn't support w8 upgrades. Now why they advertise something different is another issue.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Check the product key you have on a sticker, by entering it here:

    Online PIDChecker
      My System SpecsSystem Spec

  8. #18


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Looks like the OP is correct:

    Click image for larger version

    Click image for larger version


    The Dell Online Store: Build Your System
      My System SpecsSystem Spec

  9. #19


    If you install Windows 8 using an ISO and it prompts for the key, then it's not in the BIOS.

    We recently had a motherboard replaced in a box that came with 8, and it wouldn't activate. I tried to reinstall 8 and it kept prompting me for a key.

    I hunted around and found dell provided a little envelope with the license key that I had to enter manually for this machine. It's possible they sent out the mobo without the license key actually embedded.
      My System SpecsSystem Spec

  10. #20


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by pparks1 View Post
    If you install Windows 8 using an ISO and it prompts for the key, then it's not in the BIOS.

    We recently had a motherboard replaced in a box that came with 8, and it wouldn't activate. I tried to reinstall 8 and it kept prompting me for a key.

    I hunted around and found dell provided a little envelope with the license key that I had to enter manually for this machine. It's possible they sent out the mobo without the license key actually embedded.
    Good point, an embedded key is one way to do it, but that doesn't mean they have to do it. A COS sticker with an actual code on it will work to. I'm guessing if you buy Retail that's what you get. I haven't actually seen one though.
      My System SpecsSystem Spec

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Dell won't provide promised Windows 8.1 license
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