Good day all,
For some reason lately, when restarting my PC and logging in (with a picture password) the Metro Start screen that comes up sometimes randomly freezes/locks up. I can still move my mouse but the tiles aren't clickable at all nor do the live tiles change. Any buttons on the Metro UI don't respond either and the charms bar doesn't show up. It is as if the screen is completely frozen except for my mouse. This only happens during a restart; a cold boot doesn't cause this.
During this freeze I only have 2 ways to get out of it:
1. Pressing Ctrl+Alt+Del and doing a restart. Choosing to log off instead and logging in again still shows the Metro Start screen in a locked condition.
2. Pressing the Windows key. When doing that, the screen blinks and it brings me to the Desktop. An error shows up in my events saying that Explorer.exe has crashed. Here's the log:
The program Explorer.EXE, version 6.3.9600.17284 is not responding to Windows and has been shut down.
Proces-id: 580
Starttijd: 01cff3ed53c30a9e
Eindtijd: 15
Toepassingspad: C:\WINDOWS\Explorer.EXE
Rapport-id: 9963ff96-5fe0-11e4-becc-bc5ff44ab185
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
I haven't made any changes prior to this issue except disabling the option for Windows to bring me to the Desktop immediately after a boot (which, when enabled, obviously doesn't cause the freeze since it bypasses the Metro screen).
A sfc /scannow doesn't show any corruption.
I reformatted the PC and after a while the problem came back
However, I kind of narrowed down the problem:
1. The freeze seems to have started after I enabled .NET Framework 3.5 in the Windows features options. I'm not sure about this though. Disabling it doesn't fix the problem.
2. The freeze tends to occur more often when I log in with my picture password very fast. The Welcome prompt and the spinning circle in the left half of the screen then takes longer than usual until it brings me to the (freezed) Metro screen.
Note again that this issue happens randomly and I have no idea what triggers it, so I can't say for sure if it also occurs in Safe Mode.
Specs:
Windows 8.1 Pro 64bit with Media Center
i5-3570K (stock) CPU and a GTX 660Ti GPU with 344.48 WHQL drivers
8 GB RAM and 1 TB HDD
Could someone please help me with this annoying problem?
For some reason lately, when restarting my PC and logging in (with a picture password) the Metro Start screen that comes up sometimes randomly freezes/locks up. I can still move my mouse but the tiles aren't clickable at all nor do the live tiles change. Any buttons on the Metro UI don't respond either and the charms bar doesn't show up. It is as if the screen is completely frozen except for my mouse. This only happens during a restart; a cold boot doesn't cause this.
During this freeze I only have 2 ways to get out of it:
1. Pressing Ctrl+Alt+Del and doing a restart. Choosing to log off instead and logging in again still shows the Metro Start screen in a locked condition.
2. Pressing the Windows key. When doing that, the screen blinks and it brings me to the Desktop. An error shows up in my events saying that Explorer.exe has crashed. Here's the log:
The program Explorer.EXE, version 6.3.9600.17284 is not responding to Windows and has been shut down.
Proces-id: 580
Starttijd: 01cff3ed53c30a9e
Eindtijd: 15
Toepassingspad: C:\WINDOWS\Explorer.EXE
Rapport-id: 9963ff96-5fe0-11e4-becc-bc5ff44ab185
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
I haven't made any changes prior to this issue except disabling the option for Windows to bring me to the Desktop immediately after a boot (which, when enabled, obviously doesn't cause the freeze since it bypasses the Metro screen).
A sfc /scannow doesn't show any corruption.
I reformatted the PC and after a while the problem came back
However, I kind of narrowed down the problem:
1. The freeze seems to have started after I enabled .NET Framework 3.5 in the Windows features options. I'm not sure about this though. Disabling it doesn't fix the problem.
2. The freeze tends to occur more often when I log in with my picture password very fast. The Welcome prompt and the spinning circle in the left half of the screen then takes longer than usual until it brings me to the (freezed) Metro screen.
Note again that this issue happens randomly and I have no idea what triggers it, so I can't say for sure if it also occurs in Safe Mode.
Specs:
Windows 8.1 Pro 64bit with Media Center
i5-3570K (stock) CPU and a GTX 660Ti GPU with 344.48 WHQL drivers
8 GB RAM and 1 TB HDD
Could someone please help me with this annoying problem?
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 (Update 1) Pro 64 bit
- Computer type
- PC/Desktop
- CPU
- Intel i5 3570K
- Motherboard
- Asrock Pro4 Z77
- Memory
- 8 GB
- Graphics Card(s)
- Geforce GTX 660Ti
- Hard Drives
- Hitachi HDS921010DLE630