Windows 8 and 8.1 Forums


Big Problems please help

  1. #1

    Big Problems please help


    Yesterday I bought a year subscription to Best Removal (it removes programs). I turned my computer off last night and this morning tiles are missing from my start screen... mainly desktop icon. Then I have a strange bar on the bottom and I cannot open any Office programs including OUtlook. Good thing I use Gmail in outlook so I can still get my mail from the internet.

    What is wrong and how do I fix it? I tried to uninstall Best Removal thinking it may be the problem but it is not listed in Programs and Features. I can't use Best Removal to remove itself.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    did you try a system restore to before you installed the best removal tool.
      My System SpecsSystem Spec

  3. #3


    Posts : 2,627
    win8.1.1 enterprise


    run system restore to before you installed the best removal tool.

    System Recovery Options - Boot to in Windows 8
      My System SpecsSystem Spec

  4. #4


    I tried to restore AFTER I installed Best Removal and it failed. How do you boot to Start up Options? I'm no pro here.
      My System SpecsSystem Spec

  5. #5


    Pictures of the things I've tried.
    Attached Thumbnails Attached Thumbnails office.jpg   scan.jpg  
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise
      My System SpecsSystem Spec

  7. #7


    Do you have a link to this Best Removal Tool? The only one by that name I can find is Best Removal Tool and I don't see where it costs money.

    My fear is you were suckered into buying snake oil. If this program was free to download and run, then found a whole bunch of stuff that then required you to pay to remove it, it is a scam!!!! And may be malicious too.
      My System SpecsSystem Spec

  8. #8


    I no longer have the link... I only save them for 1 day. I paid with Paypal and already put in for a resolution. I have no idea how I got the pay one. It may have popped up from my free one saying the trial was run out. I don't remember.
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Barbee View Post
    Pictures of the things I've tried.
    Run this batch file.
    It takes 2 hours or so to finish.---

    dism.bat

    It may help.

    If you want Desktop back, see picture---

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Click image for larger versionOK I did a search on app page for ALL APPS and it takes me to the store. I'll try the link that takes time when I'm done online for the night. Scan only took a few minutes and this was my result.
      My System SpecsSystem Spec

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