Windows 8 and 8.1 Forums


Windows 8.1 freezes randomly

  1. #1


    Posts : 4
    Windows 8.1

    Windows 8.1 Pro freezes randomly


    Hi, I have a problem with Windows 8.1 random freezes (during system closing, login, listening to music, etc.). I did everything I could do and cannot find the problem. Strange thing is that Windows 7 works fine, Windows 8 works fine, Windows 8.1 - crashes. It's my third time I install Windows 8.1. Few months ago I've updated Win7 to Win8 and did the update to 8.1. Same problem. Now I bought SSD drive and did fresh Windows 8.1 installation - same problem again!

    Strange thing is that when I formatted HDD with Win 8.1 and bring back Win 7 - many HDD errors has been fixed by Win 7 installation.

    I did everything I know to do and can't find solution - DISM, ScanDisk, memory testing - nothing. Now I'm trying to find errors with Western Digital repair tool (but Windows crashed....). Any help, please?

    My configuration:
    AMD Phenom II x4 965 Black Edition AM3 BOX
    WD Caviar Blue WD10EALX (1TB, SATA/600)
    OCZ ZS 550W SLI135mm
    MSI 970A-G46
    Asus Radeon HD 7770 DirectCU 1024MB DDR5 PCI-E BOX V2
    A-Data DDR3 8GB 1333MHz CL9

    And now:
    Crucial SSD MX100 (2.5", 256GB, SATA/600)
    Last edited by norberdo; 08 Nov 2014 at 06:03.

      My System SpecsSystem Spec

  2. #2


    Unless you are saying you can remove W8.1 and reinstall W7 and have no problems, then we cannot be sure this a W8.1 problem. It could be hardware that is untimely, failing.

    If me, I would swap in a known good PSU to make sure you are feeding your system good, clean, stable power. What are your temps?
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Disable Secure Boot in the BIOS and see if the problem remains.
      My System SpecsSystem Spec

  4. #4


    Posts : 94
    Windows 7


    Have you tried doing a clean 8.1 install without first going thru 8.0, then the update? You can get the 8.1 iso with some tricks and a generic key to install it...
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Quote Originally Posted by eatup View Post
    Have you tried doing a clean 8.1 install without first going thru 8.0, then the update? You can get the 8.1 iso with some tricks and a generic key to install it...
    Yes, I did clean installation with iso made this way, unfortunately same problem..
      My System SpecsSystem Spec

  6. #6


    He reported 8Gb is installed - that is plenty.
      My System SpecsSystem Spec

  7. #7


    It is important we read what the poster has posted in his posts. He stated he has 8Gb and he also stated he did a fresh install and he said memory testing.
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8.1


    Quote Originally Posted by Itaregid View Post
    Unless you are saying you can remove W8.1 and reinstall W7 and have no problems, then we cannot be sure this a W8.1 problem. It could be hardware that is untimely, failing.

    If me, I would swap in a known good PSU to make sure you are feeding your system good, clean, stable power. What are your temps?
    Yes, I didn't have any problems with Win7 after deleting Win8.1 and installing Win7 again. I did clean install of Win 8.1 two days ago - problem persist. Than delete Win 8.1 and installed Win8 Pro yesterday - still got the problems.

    I did memory testing, stress tests with AIDA64 - and nothing. Temps are fine (I've attached some print screen).Click image for larger version

    At this moment, I've disabled every service which is not Microsoft service - especially connected with GPU. Now I don't have any BSOD, but few months ago sometimes BSOD appeared after freezing and indicates problem with atikmdag.sys..

    If problem will not disapear I will disable secure boot in BIOS. HDD is not the problem too - I've disconnected HDD and problem persists.
    Last edited by norberdo; 09 Nov 2014 at 16:48.
      My System SpecsSystem Spec

  9. #9


    Posts : 4
    Windows 8.1


    Unfortunately - freezing appeared again. Windows update freezed on 30%. After that, I've listened to music about hour - and nothing. Restarted computer and after maybe 5 minutes freeze again...
      My System SpecsSystem Spec

  10. #10


    As I noted earlier, I would swap in a known good PSU - and I reiterate that after seeing your screen shot above.

    Note the ATX Form Factor Standard for computer PSUs dictates 5% tolerances for the voltages.

    12VDC 5% = 11.40V to 12.60V
    5VDC 5% = 4.75V to 5.25V
    3.3VDC 5% = 3.14V to 3.47V

    Your +12VDC and +3.3VDC is fine. However, your 5VDC is too high at +5.802 for 16% out of tolerance.

    I am not saying this IS your problem, but it sure could be.
      My System SpecsSystem Spec

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