Windows 8 and 8.1 Forums


Unable to save files to Windows 8.1 folders?

  1. #1


    Posts : 95
    Windows 8.1 Pro Media Center x64

    Unable to save files to Windows 8.1 folders?


    OK, so I'm a former IT tech, and I have 5 computers with Win 8.1 in the house, and a Windows 7 home server.

    One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.

    I've thought of System Restore, but for two reasons, I have declined to use this option...

    For reason one, we don't know how long ago this issue started.

    And reason two, I'm not sure that this would fix the issue, given that the documents and such are on the Desktop, rather than in their respective folders...

      My System SpecsSystem Spec

  2. #2


    N. Calif
    Posts : 2,591
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    Have you attempted for those users to "take ownership" of the folders having the issue?

    What happens when you attempt to save the problem folders, do you get an "access denied" error message?
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.
    What kind of files ?
      My System SpecsSystem Spec

  4. #4


    Posts : 95
    Windows 8.1 Pro Media Center x64


    Quote Originally Posted by David Bailey View Post
    One of the desktops has started *NOT* allowing its owner/user to save files to their appropriate folders, and now only allows files to be saved to the desktop.
    What kind of files ?
    General files, and we're unable to save them to Documents, Pictures, Downloads, etc. - in their respective folders to organize them.

    Quote Originally Posted by strollin View Post
    Have you attempted for those users to "take ownership" of the folders having the issue?

    What happens when you attempt to save the problem folders, do you get an "access denied" error message?

    Yes, we get an "access denied" message, "do you want to save to Desktop instead?"

    Take ownership? It's been a long time since I've seen this kind of problem, so I don't remember how to do that. I could use some pointers and additional information in this path of action, please?
      My System SpecsSystem Spec

  5. #5


    N. Calif
    Posts : 2,591
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    If you try to move or copy to as in the picture, do you get the error message ?

    Click image for larger version

    Have you tried running

    sfc /scannow

    Then---


    Dism /Online /Cleanup-Image /RestoreHealth

    Then---


    sfc /scannow

    Again ?

    {In administrator cmd prompts}
      My System SpecsSystem Spec

  7. #7


    Have you scanned for malware?

    Since you don't know how long this has been going on, I probably would not use System Restore either. But not because this problem affects the desktop - that is really just a folder too.

    do you want to save to Desktop instead
    Typically, when you search using the error message as your search parameters, you get information on the error. When I search using that search string, I get nothing! That suggests to me that is NOT the exact error message.

    So, please try again and note the exact verbiage.
      My System SpecsSystem Spec

  8. #8


    Posts : 95
    Windows 8.1 Pro Media Center x64


    Thanks for the suggestion, Itaregid!

    Scanning for malware with MalwareBytes returned a lot of results, and selecting to quarantine and remove the offending objects found by the scan corrected the problem.
      My System SpecsSystem Spec

  9. #9


    Thanks for the suggestion, Itaregid!
    MalwareBytes ... scan corrected the problem
    Great! And you are welcome. Now you need to determine how all those offending objects got on your system in the first place. Is Windows fully updated? Are you using an anti-malware solution (like Windows 8's Windows Defender)? Is it kept updated? Do you have Windows Firewall enabled?

    And most importantly, are you, the user and always weakest link in security, avoiding risky behavior like filesharing with torrents or via P2P sites that condone illegal filesharing of copyrighted songs, movies and other copyrighted materials? Are you avoiding visiting illegal pornography or gambling sites? Are you (including other users of your computer) avoiding being "click-happy" on unsolicited downloads, attachments and links?
      My System SpecsSystem Spec

Unable to save files to Windows 8.1 folders?
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