Windows 8 and 8.1 Forums


Help needed fixing corrupted files

  1. #1


    Posts : 6
    Windows 8.1

    Help needed fixing corrupted files


    Hello all,

    I recently noticed my PC failed to complete an software update and a message not to turn off the PC while the attempted update was removed. Shortly after I began to get a number of error messages and found a number of programs will not open.

    I've run sfc /scannow in both regular and safe mode and get the following result
    Click image for larger version

    I've run DISM /Online /Cleanup-Image /RestoreHealth and got this
    Click image for larger version

    I have log files for both of the above but not sure how to upload them. They're both
    txt files but when I use the paperclip icon I've had no success. (Too big?)

    dism.log

    When i try to run system restore I get this
    Click image for larger version

    PC settings will not open at all, all I get is a flash of a blank purple screen.

    Task Manager populates a list but won't let me do anything with it (command boxes are blank).

    In the middle of all this mess, my internet connection has gone all to hell. Not sure whether
    this is related to the corrupted files or not.

    Will be happy to provide any additional info I'm able to. Any help greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Try a chkdsk /f
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Thanks for suggestion. I ran it twice on the C drive, nothing was flagged.
      My System SpecsSystem Spec

  4. #4


    Posts : 1
    Windows 8.1 64 Bit


    Try chkdsk /r c: It does more than /f
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by agastgif View Post
    Try chkdsk /r c: It does more than /f
    Yes, and be patient, will probably take over an hour and look like it's stalled.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    Ran chkdsk /r c: and went to 10% complete and it hasn't progressed any further in nearly four hours. Is this long normal? Should I allow it to continue or stop and try something else? What is the correct way to end a chkdsk in progress?

    Thanks again - J
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    It might be time to reinstall the OS.
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by ozone78 View Post
    Ran chkdsk /r c: and went to 10% complete and it hasn't progressed any further in nearly four hours. Is this long normal? Should I allow it to continue or stop and try something else? What is the correct way to end a chkdsk in progress?

    Thanks again - J
    chkdsk /r will take a long long long time. Be patient, I've have seen cases it will hang at one spot for hours trying to record & mark all the bad sectors so Windows will avoid using them.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Update: the chkdsk did indeed take it's own sweet time. When I just checked on it my PC was sitting at the sign in screen. Went ahead and did a restart. While starting up a message screen flashed twice something that looked like - " Your PC has encountered..." - it went by so fast I couldn't read it. Then it read something about "Automatic Repair" and went to a very dark blue blank screen. I can heard the hard drive cycling. Hope to hell that's a good thing...

    Thanks again for everyone's help - J
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    If you are able to log in again then open the Admin command and run 2 commands below:
    1. dism /online /cleanup-image /restorehealth
    2. sfc /scannow
      My System SpecsSystem Spec

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