YouTube causes crash to lock screen

Vincenzo

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YouTube causes crash to lockscreen

I've just clean installed Win 8 a few days ago, then upgraded to Win 8.1. Everything works fine, except that when I watch a video on Youtube, at the end of the video (and sometimes in the middle of the video) the screen goes blank momentarily and then I end up at the lockscreen. When I log in, all the windows and documents that were open are gone. The computer is not doing a full reboot, just a complete log out back to the lockscreen. Computer works fine other than this. Any ideas what to look at? Thanks
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro
I suggest that you look at the power options: Control Panel ->Power Options. Make sure it does not set to sleep mode after a certain interval. Even you are having the video running but without activity on keyboard or mouse, Windows considers it to be inactivity.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I've set it to not sleep, it still exhibits the same behavior at the end of the video. Also if it was in sleep mode, I don't expect all the open applications would get closed.
By the way, I am using the desktop version of IE.
Thanks
 

My Computer

System One

  • OS
    Windows 8 Pro
I've just tried disabling my Norton protection, did not make a difference. I also tried starting a YouTube video and immediately jumping to the last 10 seconds of the video, and again, it crashes back to the lock screen at the end of the video. So it does not even need to play the whole video, something about the end of the video is doing it.
 

My Computer

System One

  • OS
    Windows 8 Pro
The video adapter is the Intel 965 Express chipset, and device manager says this is the most up to date driver available.
 

My Computer

System One

  • OS
    Windows 8 Pro
If it does not have the trouble shoot tab then your hardware does not support it. Try open the video, right click on the video->Settings. If the accerelator is enabled, disable it to see if it improves.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
When I right click on the video, instead of the usual Flashplayer options, I am getting what I guess are HTML5 choices, since the last one on the list is "About The HTML5 Player". Not sure what to do with that.
 

My Computer

System One

  • OS
    Windows 8 Pro
Using Mozilla Firefox, maybe related to this new plug in
 

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My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
I've installed Chrome and Firefox, YouTube videos play fine in them, also apparently in HTML5 which I guess, from the reading I did, is what YouTube is defaulting to now.

So the issue seems to be about the way IE11 is playing HTML5 videos. I wonder if it is related to this being old hardware, this is a Windows Vista era laptop that I clean installed Win 8 on.
 

My Computer

System One

  • OS
    Windows 8 Pro
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