WLM Win 8.1 Emptying all folders

Sonjstar

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Eva mail all dumped..jpgA friend of mine is having problems with her Windows Live Mail. It doesn't happen all the time, but sometimes when she uses her Red X in the upper right corner to close the mail program she will get this message. When she opens WLM again every folder will be empty. Inbox-Sent Items-Junk Mail-Deleted Items. Does any one have a clue why this is happening? She does not have any e-mail or anything else open any where on her computer. I can't think of a single thing.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
Hi there. Is WLM set as default email client? Does she have the account set up in her native Modern Store Email app? It may be conflicting?

An uninstall then reinstall of WLM might solve the problem.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Hi there. Is WLM set as default email client? Does she have the account set up in her native Modern Store Email app? It may be conflicting?

An uninstall then reinstall of WLM might solve the problem.

Yes WLM is set as default. I don't know what you mean by is the account set up in her native Modern Store E-Mail app? She installed from the Microsoft Site.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
I'm assuming this is 8 or 8.1?

If so, is the same email address (account) also set up in the native Modern Mail app?

Also what I thought of > Is this a local or Live/MS account she uses to sign into her computer with?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
In addition > I realize she installed WLM from the MS site.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
set up in the native Modern Mail app?
that is the mail app that is located on the start screen ,just posting because most people don't know what native modern app means


I use wlm on my desktop and in the start modern app for 2 years now and have never seen this error .I just tried multiple things with bot email apps open to the same email even to recreate the error but could not ,
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
My initial though is that the permissions for c:\Users\paul\AppData\Local\Microsoft\Windows Live Mail are messed up (replace paul with where yours are stored)

This would explain the error when exiting as it cannot save the items and why they are blank when reopening (but I would have expected the error to happen every time not randomly)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3521
    CPU
    i5
    Memory
    4 GB
    Graphics Card(s)
    AMD Radeon
    Browser
    IE
set up in the native Modern Mail app?
that is the mail app that is located on the start screen ,just posting because most people don't know what native modern app means


I use wlm on my desktop and in the start modern app for 2 years now and have never seen this error .I just tried multiple things with bot email apps open to the same email even to recreate the error but could not ,

I've never had this problem with my WLM either. She used a Hotmail address when she set up her Win 8.1, then she installed WLM and only uses that account. She uses a POP account for her WLM. I do the same thing and I have no problems like she does. She never uses the Hotmail Account for anything.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
My initial though is that the permissions for c:\Users\paul\AppData\Local\Microsoft\Windows Live Mail are messed up (replace paul with where yours are stored)

This would explain the error when exiting as it cannot save the items and why they are blank when reopening (but I would have expected the error to happen every time not randomly)

It only happens randomly. She uses the e-mail from her desktop and not from the start screen. She has her computer set so she does not have to sign in each time also. When she shuts down and reopens it will automatically go to the desktop without logging in.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
set up in the native Modern Mail app?
that is the mail app that is located on the start screen ,just posting because most people don't know what native modern app means


I use wlm on my desktop and in the start modern app for 2 years now and have never seen this error .I just tried multiple things with bot email apps open to the same email even to recreate the error but could not ,

She uses her WLM from the desktop. She doesn't use the start screen for anything.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
This is what I would try to see if its a permissions issue

Copy that Windows Live Mail folder I mentioned above to another location (desktop will do)
Uninstall WLM
Delete anything that left in that folder
Install WLM again
Copy the folder back (this will restore settings back)

Try mail again

*This is the desktop mail I am referring to here that's part of windows essentials
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3521
    CPU
    i5
    Memory
    4 GB
    Graphics Card(s)
    AMD Radeon
    Browser
    IE
This is what I would try to see if its a permissions issue

Copy that Windows Live Mail folder I mentioned above to another location (desktop will do)
Uninstall WLM
Delete anything that left in that folder
Install WLM again
Copy the folder back (this will restore settings back)

Try mail again

*This is the desktop mail I am referring to here that's part of windows essentials

She used WLM for about 6 months before this started happening. A person, not from this forum, told her to go to uninstall, and install of doing an uninstall to do a repair. This person said that it worked for her. Do you this this would maybe work? I will give her the information that you recommended.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
This is what I would try to see if its a permissions issue

Copy that Windows Live Mail folder I mentioned above to another location (desktop will do)
Uninstall WLM
Delete anything that left in that folder
Install WLM again
Copy the folder back (this will restore settings back)

Try mail again

*This is the desktop mail I am referring to here that's part of windows essentials

She used WLM for about 6 months before this started happening. A person, not from this forum, told her to go to uninstall, and install of doing an uninstall to do a repair. This person said that it worked for her. Do you this this would maybe work? I will give her the information that you recommended.

Repair is certainly worth a try

I have noticed odd things happen with WLM over the last 6 months or so (Friends PC) and the re install/repair has fixed it

Might be worth taking a copy of that folder first, just in case the repair deletes anything
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3521
    CPU
    i5
    Memory
    4 GB
    Graphics Card(s)
    AMD Radeon
    Browser
    IE
This is what I would try to see if its a permissions issue

Copy that Windows Live Mail folder I mentioned above to another location (desktop will do)
Uninstall WLM
Delete anything that left in that folder
Install WLM again
Copy the folder back (this will restore settings back)

Try mail again

*This is the desktop mail I am referring to here that's part of windows essentials

Another person, not from this forum, suggested she go to Control Panel/ Programs & Features and click on Windows Essentials and instead of uninstalling it to do a repair. Would you think this would work? I will give her the information that you suggested.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    Browser
    Internet Explorer
    Antivirus
    Microsoft Defender
Its worth a try, try that first and if that doesn't work go for the re install
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 3521
    CPU
    i5
    Memory
    4 GB
    Graphics Card(s)
    AMD Radeon
    Browser
    IE
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