Windows 8 and 8.1 Forums

Please help for can't shut down and no sound and hanged

  1. #1

    Posts : 3
    windows 8

    Please help for can't shut down and no sound and hanged

    Hello everyone,

    I started to have this problem since 2 months ago.

    Everyday the first time I turn on my desktop computor, after 30mins to 1hr several problems will occur.

    1. Can't shut down computor. ( press shut down or restart button also no responce)

    2. Able to press ctrl+alt+del, but no responce when press task manager.

    3. sound system down. Started no sound for whole system. ( press Right bottom corner sound control panel also no responce)

    4. Many programs start to no responce and hanged.

    I kept my windows 8 to do those updates regularly I wonder if the problem is caused by those updates I did 2 to 3

    months ago so I searched the net and uninstalled update KB2962407 but still no use. The source link is below.

    Windows update 2962407 disables my laptop audio - Microsoft Community

    I really can't find any other solution but to seek help here.

    A million thanks for reading through my long post!
    Last edited by blanc; 21 Oct 2014 at 02:13.

      My System SpecsSystem Spec

  2. #2

    Posts : 3
    windows 8

    Here's a update of the situation.

    Last night I did a sfc scan test can it found some corruptions can'r be fixed.

    So I used the dism restorehealth to fix it. It was successful.

    However, This morning when I switch on again, the problems still here.

    When I press win+x trying to access the command prompt, I click on the command prompt but no response.

    Please can anyone help and give me some guide...

    I have been facing this situation for 2 months.

    Thanks in advance!
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    windows 8

    Also one more thing I found out inside the task manager,

    wermgr.exe (windows reporting system) is running when the problems occur.

    Is it a kind of virus ?
      My System SpecsSystem Spec

Please help for can't shut down and no sound and hanged
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