Cannot print pdf's in IE

Vincenzo

New Member
Power User
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299
When we navigate in Internet Explorer through a partner website that eventually produces a pdf report that we usually print, clicking on the print icon does not seem to work, the print dialog does not open. It has worked fine up until today.

Doing the same in Chrome, it works fine. So it seems to be an issue with IE.

When IE opens the pdf document, it appears in what I will call a "modified" IE window (since I don't know what it is really called) - it does not have the toolbars or favorites shown, just the url.

When IE displays a pdf like this, what application is it using? Is there a pdf viewer built in to IE, or is it using the default pdf application, which in this case is Acrobat, or is it using Adobe Reader? (I am hoping that knowing what application is being used may help me troubleshoot this issue.) It is a desktop application, not a Win 8 app.

Also printing a pdf file that is saved locally, using either Acrobat or Adobe Reader, works fine. It only fails printing pdf files that are opened in IE.

Thanks
 

My Computer

System One

  • OS
    Windows 8 Pro
the IE that is opening the file is what is sometimes referred to as the metro IE app,it a win8 app [iam really not sure what its called but it is the ie you get if you go to start screen and open ie in there ] try going to control panel and default programs and setting IE to be default
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
Yes there is an issue with the IE Metro/Start screen app, when it comes to this. Try doing it from the Desktop mode. Also try using either Foxit or Adobe Reader to in Desktop.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Thanks for the replies. I see now that my post makes it sound like the Metro version of IE (I said there is no toolbar or favorites) but I am familiar with the Metro IE and this is not it. It is definitely the desktop version, just a slimmed down version of it that I see occasionally when websites display certain pdf's in IE. I'll make a screenshot next time I log in to that computer.

Also we have to use Acrobat as the default pdf reader, she needs it to work on the pdf files.
 

My Computer

System One

  • OS
    Windows 8 Pro
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