Hi All
I have a HP Envy M6 running Windows 8.1 and until this week have had no issues.
A few days ago while watching a movie in full screen it started exiting full screen to standard screen and I had to click the full screen button to get it back. This continues to happen every 3 minutes still while watching streaming content. All other functions of the PC and applications I use are fine and I have not downloaded any new software.
Here's what I've done so far to try and resolve:
The problem still exists.
Has anyone else had this problem and do you have any further suggestions I might try?
Thanks in advance
Seamus
I have a HP Envy M6 running Windows 8.1 and until this week have had no issues.
A few days ago while watching a movie in full screen it started exiting full screen to standard screen and I had to click the full screen button to get it back. This continues to happen every 3 minutes still while watching streaming content. All other functions of the PC and applications I use are fine and I have not downloaded any new software.
Here's what I've done so far to try and resolve:
- I verified that the problem occurs on IE, Chrome & Firefox
- I ran the HP update utility to see if all drivers etc were current and they were.
- I checked Windows updates to ensure all software was updated to the latest version and it was.
- I verified that Adobe Flash Player was up to date
- I uninstalled and reinstalled Adobe Flash player
- I disabled Active x and subsequently reactivated.
- I've completed a system restore and re-updated all applications and firmware.
The problem still exists.
Has anyone else had this problem and do you have any further suggestions I might try?
Thanks in advance
Seamus
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop