Windows 8 and 8.1 Forums


New Windows8 64bit Install > No Image on Laptop Screen

  1. #1


    Posts : 9
    Windows 8.1

    New Windows8 64bit Install > No Image on Laptop Screen


    Upon restarting my system after doing the standard mass of Windows 8 updates, I came across a strange blank/black screen (after seeing the Bios/w8 splash). I assumed it was stuck, so pressed the power off button and the laptop turned off. After rebooting the laptop loads up normally to the desktop.

    However the next time I restart I get the same black screen. I plugged in an external monitor on HDMI and it displays the desktop on there, ignoring the inbuilt laptop monitor.

    This is what the black screen looks like (lights off for clarity):



    If I shut down and leave it for a few minutes, then turn it on, it goes past the Windows 8 splash and logs in, then shows the desktop fine.

    I have installed all the Windows Updates and all the drivers I could find from both Medion and Intel.

    Please can someone help? I've searched the internet but struggle to understand the seemingly random fixes that are suggested!

    Medion Akoya E6221
    Intel Core i3 2350M
    8GB RAM
    256GB SAMSUNG 840 PRO SSD
    15.6" Blu-ray Notebook

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Double check with your Laptop Manufacturer if they have an update for the BIOS.
      My System SpecsSystem Spec

  3. #3


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    If Fast Startup is turned on, turn it off and see what happens. Fast Startup - Turn On or Off in Windows 8 Maybe its going into a sleep mode but not waking up correctly. The second startup may be a cold start that works.
      My System SpecsSystem Spec

  4. #4


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Also check to make sure you have the correct display drivers. It is possible that Windows does not have the correct ones in its repository, so you have to still install them.
      My System SpecsSystem Spec

  5. #5


    Posts : 216
    Windows 8.1 Pro with Media Center


    Make sure your laptop isn't set to external monitor. When it boots, it will show the splash screen on the built-in hardware. When Windows comes up, depending on the configuration, it can change to the external setting even if one is not connected (shouldn't, but could). If you have an external connected, just turn it on and change your settings there. If not, find the hardware toggle for your laptop on the keyboard. if that doesn't work, press the Win + P key. Use the arrow key to press up once and see if it switches to your laptop's display. Try it again.

    Of course, if you get to the Desktop like you did before, just right click on it and check your screen resolution/display properties.
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1


    Today I turned the laptop on to see the black screen again. I plugged in the monitor via HDMI and the desktop (taskbar, start window and icons appeared on the external monitor, the mouse cannot go left to the laptop monitor, it is now turned off when the external monitor is being used.

    Here are the settings:

      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8.1


    Quote Originally Posted by topgundcp View Post
    Double check with your Laptop Manufacturer if they have an update for the BIOS.
    Thanks, just sent them an email with the situation and a request for a BIOS update.
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Press the Windows Logo Key and the P key, then see if you can select PC Only from the list. Another option is to look at the F keys on the keyboard, usually there is one to switch from the internal display to an external display, just look at the symbols or check your manual. You may have to press the Fn key and that key for it to toggle.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    If Fast Startup is turned on, turn it off and see what happens. Fast Startup - Turn On or Off in Windows 8 Maybe its going into a sleep mode but not waking up correctly. The second startup may be a cold start that works.
    Thanks - just tried this and no luck.

    Quote Originally Posted by broe23 View Post
    Also check to make sure you have the correct display drivers. It is possible that Windows does not have the correct ones in its repository, so you have to still install them.
    I have tried both the latest driver from Intel (it's Intel HD 3000 graphics onboard), and also the older (now out of date) graphics driver from Medion (which is just an older version of the above). Same results for both.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1


    Quote Originally Posted by OldGuyGeek View Post
    Make sure your laptop isn't set to external monitor. When it boots, it will show the splash screen on the built-in hardware. When Windows comes up, depending on the configuration, it can change to the external setting even if one is not connected (shouldn't, but could). If you have an external connected, just turn it on and change your settings there. If not, find the hardware toggle for your laptop on the keyboard. if that doesn't work, press the Win + P key. Use the arrow key to press up once and see if it switches to your laptop's display. Try it again.

    Of course, if you get to the Desktop like you did before, just right click on it and check your screen resolution/display properties.
    A sure fire way of reaching the laptop monitor is:

    Boot with external monitor
    Shutdown via external monitor
    Unplug external monitor
    Boot to blank screen on laptop
    Press Power Button on laptop (sends the laptop to Sleep)
    Press Power Button and voila

    If I do the above, then plug in the external monitor, and only send the laptop to sleep, rather than Shut Down, when it loads up with the account locked, I click once and it's all set up fine on both monitors fyi.
      My System SpecsSystem Spec

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