Windows 8 and 8.1 Forums


HP Laptop - frequent "almost freeze" forcing restart

  1. #1


    Posts : 5
    Windows 8

    HP Laptop - frequent "almost freeze" forcing restart


    Greetings,

    This problem happens frequently (at least once a week) and leaves me with no other option than powering off using the power button.

    The respond time of different programs starts getting very long, the touchad stops responding, the task manager shows only 0% for every program, lots of after none of the configured DNS server responded errors in the event viewer.

    I ran sfc /scannow 3 times after DISM-ing the computer. Everything succeeded.

    The problem persists.

    Thank you for your support.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hello and welcome to eightforums ,I would scan the hard drive for errors ,using the utility from the harddrive manufacture
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Hi!

    I did the UEFI Hp Laptop system test and everything PASSED.
      My System SpecsSystem Spec

  4. #4


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Quote Originally Posted by sixunhuit View Post
    Hi!

    I did the UEFI Hp Laptop system test and everything PASSED.
    First off, there is no such thing as a UEFI system test. As caperjack stated, you need to run the hard drive test to check for a bad hard drive. Your freezing could be as simple as a stalled process that the OS cannot kill.

    It helps to know what programs this is happening with, when you have to power off the laptop.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    The test I ran was the Hardware check provided with Hp laptops. Pressing F2 while the computer starts and selecting system tests. I ran the test and everything resulted in PASSED.

    Google Chrome seems to be opened when it happens. Task manager shows more than 1 Google Chrome (32 bits) program running.

    Image of the HP test I ran : https://www.google.ca/search?q=image...59%3B520%3B296
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    the utility from the harddrive manufacture[usually not the same manufacture as the laptop ] is still the best for check the harddrive
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8


    I ran the Intel Processor Diagnostic Tool and the result was : PASS.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,627
    win8.1.1 enterprise


    so,why are you reluctant to find out the maker of the hdd and run there utility to test the drive ,I have been doing this for years now,and there utility will be the best scan to run
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    C:\ Properties---

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Memory test--

    Click image for larger version
      My System SpecsSystem Spec

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HP Laptop - frequent "almost freeze" forcing restart
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