Windows 8 and 8.1 Forums


Windows 8.1 x64 slow boot and unable to sleep/hibernate

  1. #1


    Posts : 5
    Windows 8.1 x64

    Windows 8.1 x64 slow boot and unable to sleep/hibernate


    Hi, I have an ASUS S550CM. I have recently resetted the laptop to factory settings (Windows 8.0) using Asus Backtracker. I have installed all 8.0 updates and then I upgraded to 8.1. I have installed all 8.1 updates. All drivers in device manager are installed. My PC takes 5/6 minutes to boot. It's stuck for 5/6 minutes on the Asus logo with a spinning wheel below. Not more than 6 minutes, not less! Please help! Hibernate or sleep don't work, but they are enabled in Control Panel in Power Options.
    What I have tried so far:


    • I have run sfc/scannow and chkdsk and my Harddrive is fine.
    • I read on internet that this may have to do with Bluetooth, so I disabled it from Device Manager, still not working.
    • I have read this may be due to my Intel Graphics HD 4000 drivers. Disabled that, but still slow.
    • BIOS is the latest version (202)


    Errors/warnings I see in Event Viewer:

    I get this error in the Event Viewer:
    • "The Intel(R) Management and Security Application User Notification Service service did not respond on starting. "

    I get these warnings in the Event Viewer:

    • "The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
    • "The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
    • "The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
    • "The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."

    Drivers are downloaded from here: ASUSTeK Computer Inc. -Support- Drivers and Download S550CM
    Help please!!!

      My System SpecsSystem Spec

  2. #2


    Melbourne,FL.
    Posts : 187
    Windows 8.1 Pro w/Media Center x64


    Try running your antivirus software, Malwarebytes Anti Malware free wwww.malwarebytes.org and SUPERAntiSpyware free SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!. Install both and update them and your antivirus software, then boot into safe mode and run full scans with all three. Let all of them remove or quarantine what they find.
      My System SpecsSystem Spec

  3. #3


    Melbourne,FL.
    Posts : 187
    Windows 8.1 Pro w/Media Center x64


    Afterwards give HijackThis! a run and copy and paste the notepad file that opens at the following website hijackthis.de/en then click on the analyze buttonn. Anything, except Internet Explorer that comes up with a red X near it in the webpage that opens up, put a check next to in HijackThis! on your desktop and click on Fix Checked. Then restart your pc. Then run Disk Cleanup and Disk Defragmenter. Your computer should be faster now.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8.1 x64


    "I have recently resetted the laptop to factory settings" this means a couple of days ago. These problems are happening since reinstall. So it's not a virus problem.
      My System SpecsSystem Spec

  5. #5


    You should know that chkdsk doesn't actually check the HDD, it checks the filesystem. It checks the contents of the drive, not the drive itself to put it another way. So just because chkdsk says things are fine doesn't mean things are actually fine.

    Second, make sure you remove ALL USB devices from the laptop and try booting then. I know someone who has a Dell desktop that would do the exact same thing (only it was more like 2-3 minutes) when a specific external HDD was connected. An older Dell desktop booted just fine with the same drive, same cable, etc, so sometimes systems are just picky that way.

    Third, unless you know what you're looking for, you probably shouldn't be messing around in the event viewer. You'll see hundreds or even thousands of warnings and errors, all of which are completely harmless and can be ignored. It takes a long time to build up the experience to separate the signal from the noise in that place, and even then it usually takes to long to find what you're actually looking for, so even a lot of experts don't bother. Case in point is the errors you're mentioning are almost certainly a result of your power profile restricting the CPU to conserve power. When the proper conditions are met, the CPU will be unshackled, so to speak. The other one just means the program didn't respond within the expected time allotment, but that could just be because the system is taking longer to boot than it should, it doesn't mean much of anything at this point.

    Also, unless you have some other GPU/IGP on that system, getting rid of the video drivers is only going to make matters worse.

    Now onto a follow-up question: Does the system appear to perform normally once it boots? If it seems significantly more sluggish, I'd be starting to suspect very strongly that you have a bad HDD. Also, while you were waiting for all the updates to download, did you have the Windows firewall running? Did you happen to do any web browsing to help pass the time or try and install some of your usual assortment of programs while you waited? If so, malware is a very real possibility. The sad fact is it usually doesn't take too long before "gold" releases of an OS reach a point where they can be exploited within minutes of being connected to the Internet. You don't even have to do anything. This is why in ages past people would slipstream service packs into the installer, but that stopped being a possibility with Windows 8 and the bizarre move to make everyone download the 8.1 update on every single system, every single time.

    If it were me, I'd figure out what brand HDD was in that unit, go to that company's website and look for a diagnostic program I could run. My guess is either you've got a dodgy USB device or a failing HDD. If it's the latter, you'll get a lot better service out of ASUS if you use a fake name with an obvious Asian sounding last name. If you happen to already have one, bonus for you, but otherwise create a throw away yahoo mail or gmail account with a last name of "Chen" or "Phan" or something like that. That can make the difference between someone making you go through every single troubleshooting step there is before giving you an RMA to just handing you an RMA and maybe even a shipping label after explaining what you've already tried. Sad, isn't it? This long after the whole civil rights movement, we still have plenty of companies, particularly in Silicon Valley, who just completely thumb their nose at these laws.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1 x64


    Nothing is plugged in. I have also tried with only power cord and no battery, with battery and no power cord (you never know).
    Once the system boots it works perfectly fine, fast, and no errors, no BSOD or what so ever.
    No I started installing and then left the updates over night. Played on tablet.
    I am a software developer and I realy think it's not a virus problem and neither a HDD problem. If it was a HDD problem I would probably get a slow system while working on it or corrupted files and so, but none of this. Just slow boot.
    Not sure what you mean with asian name. Do companies help asian people faster?
    Last edited by ethreax; 10 Oct 2014 at 10:50.
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8.1.1


    What programs do you have in your startup? They can easily be disabled. CTRL ALT DELETE, Task Manager, STARTUP
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1 x64


    Do people even read the posts here?


    1. If I just reinstalled the machine
    2. If it's stuck on the ASUS logo
    3. If I am a software developer


    what do you think the answer is?

    1. I just reinstalled the machine so it's a clean install so no programs starting up on boot
    2. Stuck on ASUS logo, those startup programs you say load after you log in. My problem is before the login screen appears.
    3. Being a software developer means I am not the general user and have a bit of IT expertise at least...
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8.1.1


    Software developer, OK I think you can figure out your own problem. I am sorry I tried to help and angered you. But I didn't understand if the problem was before, during the OS installation or after. You didn't say if you had bitlocker turned on in a previous installation or if you have tried to use ASUS optimized bios options or put in your own. Good luck.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    if it were mine I would do the factory restore over again ,something wasn't done right,try using it for a day or so without doing the updates .set sleep and hibernate and make sure if they work or not ,ect ect then do the win8 updates ,use it for a awhile before doing the upgrade to win8.1.

    by use it I mean do a few things then restart /shutdown stuff like that
      My System SpecsSystem Spec

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Windows 8.1 x64 slow boot and unable to sleep/hibernate
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