Windows 8 and 8.1 Forums


Unable to download updates to newly installed programs.

  1. #1


    Posts : 12
    Windows 8.1 - 64 bit

    Unable to download updates to newly installed programs.


    Hi. Not sure this is the right forum...if not I apologize. I have a new (2-weeks) HP computer with Windows 8.1 installed. I have tried to install two programs via CD, both successfully. However, when the new programs check for updates (both say there is one available), I get a message that the update was not successful, as I am not the administrator.
    This is baffling, as I am the only user, and when I check, Windows shows me logged in as Administrator. (There are no other user accounts active at all).
    I asked for user help for one of the programs thru their website, and they had me doing all kinds of different things: Clean Boot, "manually" download and install their update, etc., but nothing works. They, too, are baffled. Now they want me to create a separate "user account," and try that. But a "user" is not "administrator," and if it doesn't recognize me as administrator, it sure won't recognize an administrator in a user account.
    I thought all this was the program/website fault, but when the same thing happened when I installed the second program, it got me to worrying that maybe there's something "off" in Windows 8.1.
    Any help anyone can give me would be appreciated.
    PS....I hesitate to post the names of the companies involved, or the software I'm installing, but I will if you all think it is OK. Both are fairly well-known companies; not fly-by-nights.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try right clicking the program and click "Run as Administrator" then try your update.
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8.1 - 64 bit


    On the first program, that was one of the first things I tried. No luck. I just tried it on the second one, and it says it does not "support run as administrator." It suggested I login as a user w/admin. privileges.
    Thanks for the suggestion, though. I had forgotten I hadn't tried that on the second program.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Are you logged in with your Microsoft Account or User Account
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Windows 8.1 - 64 bit


    I only have the one account. At the initial setup, it opened with my Microsoft Account, and I've stuck with that ever since. I have no other account on this new PC.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    In order to run an application with administrator privileges you need to locate the application executable, right-click on it and select Properties, followed by clicking the Compatibility tab and then make sure that the “Run this program as an administrator” option at the bottom of the dialog is checked.
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    Windows 8.1 - 64 bit


    Thank you! I will try this next. I'm pushed for time right now, but will do it as soon as I can (within a day) and let you know.
    Thanks again.
      My System SpecsSystem Spec

  8. #8


    Posts : 12
    Windows 8.1 - 64 bit


    Well, I can't believe this, but I can't find an .exe file. Here's what I tried: I put my app's CD in the disc drive, and when it asked me what I wanted it to do, I said, "open files." There are a number of Zip files, which, when I tried to unzip them, said "cannot open," but I right-clicked on each file anyway, went to properties, and looked for an administrator approval. There was none for any of them.
    Still stumped.
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    You cannot open the zip files because there is another mini program that does that. Do see a file named Setup?
      My System SpecsSystem Spec

  10. #10


    Posts : 12
    Windows 8.1 - 64 bit


    Yes, I have a Setup file. Its properties show a "general" and "details" tab. Under the details tab, there's a list of things; one says Owner and next to it, it says "everyone," but it doesn't seem to have a way to allow me to change that. And that's the closest thing to a "user" or "administrator" it has listed.
      My System SpecsSystem Spec

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Unable to download updates to newly installed programs.
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