Windows 8 and 8.1 Forums


Laptop lets me sign in then freezes in Windows 8.1 Pro

  1. #1

    Laptop lets me sign in then freezes in Windows 8.1 Pro


    I can't any of the alternative boot options (safe mode, F8, F2, CTL ALT DEL, etc...)I can sign in and move my mouse and that's it. Anything I click on doesn't work neither does pushing any keys. It worked fine last night. Any suggestions?

    Thanks in advance for your help

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Select a restore point prior to when the problem started.
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Usually to get into safe mode we repeatedly tap the F8 key at boot.
      My System SpecsSystem Spec

  4. #4


    Cannot get into anything. No f8, winx, no control, alt del can't boot into anything nor click on anything
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try a hard reset:

    1. Power off your laptop.
    2. Disconnect AC adapter
    3. Take off the battery.
    4. Press and hold power button for about 15 seconds.
    5. Release power button.
    6. Put in back the battery and reconnect AC.
    7. Power on.
      My System SpecsSystem Spec

Laptop lets me sign in then freezes in Windows 8.1 Pro
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