Windows 8 and 8.1 Forums


To-do before factory reset???

  1. #1


    Posts : 4
    Windows 8.1

    To-do before factory reset???


    So I've purchased a new laptop that has never performed well. HP wants to do a remote wipe & factory reset. I need to save all my files, bookmarks, settings, etc. before we do this. Feel free to talk to me like I don't know what I'm doing, because essentially I don't. How do I back up everything necessary before we wipe this computer clean?
    I have an external hard drive available for all the files, pictures, music... but I've never had to back up settings/bookmarks/etc.
    If I'm asking a rather involved question or if there's a tutorial or previous post on this topic that I missed, please let me know.
    And thank you in advance.

      My System SpecsSystem Spec

  2. #2


    Welcome to Windows Eight Forums, HighCountry.

    You have the right idea to back up all important files.

    Do you sign into your computer with a MS account? If so, all settings, apps, and Start Screen arrangement will be saved and should be restored upon boot.

    So far as Firefox, you may want to post that question here: Firefox
      My System SpecsSystem Spec

  3. #3


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    So far as Firefox, you may want to post that question here: Firefox
    In addition to the above. For firefox, right click on the title of the browser, select Menu. From the Menu, click on Tools->Setup Sync.
    All your bookmarks, add-ons, settings will be saved so the next time you install Firefox, it will then re-sync for you automatically.

    Hope this helps.
      My System SpecsSystem Spec

  4. #4


    Do an image backup to the external hard drive using Macrium Reflect Free.

    Once HP is done, install Macrium again then you can browse the backup image to restore anything that was on the drive before.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Thanks for the help. Much appreciated. I came across the Firefox Sync option just today. Perfect timing. Do you know if that saves all the cookies, passwords & favorites?
    As far as logging on with my MS account, I haven't, but that sounds like a great option. I may have opted out of that somewhere along the line. How would I go about setting that up again. Is there a good write-up for that on the MS site?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,875
    Windows 10 Pro Prieview x64


    Quote Originally Posted by HighCountry View Post
    As far as logging on with my MS account, I haven't, but that sounds like a great option. I may have opted out of that somewhere along the line. How would I go about setting that up again. Is there a good write-up for that on the MS site?
    Microsoft Account - Switch to in Windows 8
      My System SpecsSystem Spec

  7. #7


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Thanks for the help. Much appreciated. I came across the Firefox Sync option just today. Perfect timing. Do you know if that saves all the cookies, passwords & favorites?
    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8.1


    First I want to apologize for not thanking everyone prior to my falling off the face of the earth. With a move and also a new business start-up, in addition to the holidays, this task fell off the top of my to-do list. I've since thanked all who supplied input. Your help is greatly appreciated.

    Now to get this computer fixed...

    Okay so I've signed in and synced my computer in my Microsoft account...
    I've moved all my files either off the computer completely or to the cloud (OneDrive)...

    Now I think I'm ready to link up with HP tech support and let them have their way with my hard drive.

    Once the factory reset is completed, what is my next step to restore my settings? I assume it will be like taking a new computer out of the box. But I've never had everything neatly saved on a Microsoft account, or on Onedrive. Are things pretty self explanatory? Will I just set up the "new" computer to log in using my Microsoft account, and then follow the prompts? Or is it a little more involved then that?

    Thanks again in advance. You all are great!

    Bob
      My System SpecsSystem Spec

  9. #9


    You're quite welcome. Glad to see you're back. Happy New Year.

    Did it come with 8 or 8.1 preinstalled?
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Windows 8.1


    Happy New Year!

    8.1 was preinstalled.
      My System SpecsSystem Spec

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To-do before factory reset???
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