Windows 8 and 8.1 Forums


Tech Support erased all my backup partitions

  1. #1


    Posts : 11
    Win8

    Tech Support erased all my backup partitions


    I have a brand new Asus laptop that had a problem with the battery. I sent it in to Asus on an RMA and when I got it back, the only partition on the laptop was the OS. Is there something I can do so I can re-install the OS some day? I thought if I can get my activation code some way, I could download Win 8 and re-install, but I am not sure if that will even work with Win8.

      My System SpecsSystem Spec

  2. #2


    I would contact Asus tech Support, explain what happened and ask for a set of restore disk.
      My System SpecsSystem Spec

  3. #3


    Hafnarfjörđur IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    In addition to taking action that the previous post suggests - it AMPLY DEMONSTRATES again the need for taking adequate backup EVERY TIME.

    There are decent FREE products out there so I really can't imagine why people STILL find it hard or fail to take backups. Simply boot a USB and save the backup image to an external HDD or even a set of DVD's if you must. These stand alone backup programs are usually LINUX based so no problem in backing up "Non Windows" type partitions. Just backup the "Recovery partition" - no problem.

    Backup / Recovery should be such an integral part of using a computer that we shouldn't have to keep going on about it - it's SIMPLE to do, doesn't take long and even decent ROBUST commercial programs only cost around 50 USD - well worth it for the time and aggro saved - remember also a lot of YOUR DATA is more valuable than the actual machine -- what about losing expensive entire Music libraries, Tax documents, photos etc.

    To boot a stand alone recovery program on a Protected boot machine you simply enable LEGACY BOOT or DISABLE PROTECTED BOOT in the BIOS. You don't need to switch off UEFI unless your recovery program is non UEFI - most decent programs handle UEFI now anyway.

    After making your image simply re-enable the protected boot if you use it.

    Cheers
    jimbo
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Normally, in File Explorer or My PC the only drives that show up are the ones that have drive letters. The custom factory recovery partitions are usually hidden and don't have drive letters. Look in disk management and see what's listed for partitions.
      My System SpecsSystem Spec

  5. #5


    Hafnarfjörđur IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    @Alphanumeric

    When you use a Stand alone recovery program it will show ALL the partitions irrespective of partition type. My point was to run the backup OUTSIDE WINDOWS - Most of these systems have their own built in OS (usually some flavour of Linux) which can read any type of partition. In the worst case scenario the program will simply do a physical SECTOR BY SECTOR copy which doesn't rely on any particular file system at all (NTFS, EXT4, FAT32, BTRFS, etc etc).

    In this case though the entire HDD will be backed up - probably a good idea if you want to keep somewhere an exact copy of the "Store State" of the machine before you start using it.

    Hidden is only an attribute in the partition table which is used by Windows - it's not applicable to these "other OS'es".

    Cheers
    jimbo
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 1,536
    Win 8.1 Update x64


    Donnyb

    If you still don't see the partitions after following suggestions from alphanumeric & jimbo, it seems recovery partition has been deleted - the might have formatted to install Win 8 clean.
    You can download, save & install Win 8 from ISO for clean install if you want it.
    Else, recovery discs can be ordered from Asus.
    Win 8 product key is embedded in BIOS chip off board - Win 8 would be automatically activated on install.

      My System SpecsSystem Spec

  7. #7


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by jimbo45 View Post
    Hi there.

    @Alphanumeric

    When you use a Stand alone recovery program it will show ALL the partitions irrespective of partition type. My point was to run the backup OUTSIDE WINDOWS - Most of these systems have their own built in OS (usually some flavour of Linux) which can read any type of partition. In the worst case scenario the program will simply do a physical SECTOR BY SECTOR copy which doesn't rely on any particular file system at all (NTFS, EXT4, FAT32, BTRFS, etc etc).

    In this case though the entire HDD will be backed up - probably a good idea if you want to keep somewhere an exact copy of the "Store State" of the machine before you start using it.

    Hidden is only an attribute in the partition table which is used by Windows - it's not applicable to these "other OS'es".

    Cheers
    jimbo
    My post was directed at the OP's first post, not yours. I should have quoted it, sorry. I just wanted to point out that the missing partitions may actually still be there, depending on where you look.
      My System SpecsSystem Spec

  8. #8


    Hafnarfjörđur IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there

    @ alphanumeric.

    Good point - actually to see if the partitions are still there the OP can boot GPARTED or similar - these will map out "Unknown Partitions" too if they still exist on the HDD.

    It might also be possible to "Recover" if the data area hasn't been overwritten - even if the partition itself has been deleted. I'm not experienced with that type of operation but I'm sure there are some "Undelete" or "Un Format" type of programs around.

    For a decent FREE Stand alone Partition Manager which will boot from a USB : Gparted - there are other one's but IMO this one works every time I've needed to mess around with partitions. It also has some type of recovery which *MIGHT* work too. !!

    GParted -- A free application for graphically managing disk device partitions



    Cheers
    jimbo
      My System SpecsSystem Spec

  9. #9


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by visruth View Post
    Donnyb

    If you still don't see the partitions after following suggestions from alphanumeric & jimbo, it seems recovery partition has been deleted - the might have formatted to install Win 8 clean.
    You can download, save & install Win 8 from ISO for clean install if you want it.
    Else, recovery discs can be ordered from Asus.
    Win 8 product key is embedded in BIOS chip off board - Win 8 would be automatically activated on install.

    Yeah, I clean installed 8.0 on my ASUS laptop with my TechNet ISO and it used the embedded 8.0 key automatically. 8.0 Core was installed and it activated online automatically with no issues. I do believe my TechNet ISO's are identical to Retail DVD's. My TechNet Keys are listed as retail keys.

    I'm not sure if its changed, but the only option I had for creating recovery media was to create a Windows recovery thumb drive and use the "copy OEM recovery partition to recovery drive" option. The only ASUS supplied utility wouldn't work in Windows 8. Once I swapped in my SSD my recovery drive was useless, it wouldn't work with the different size SSD.

    Unfortunately, the only legit Microsoft download, other than MSDN, that I know of won't accept OEM keys. Those with factory OEM installs are left out in the cold.
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    Win8


    I am fairly certain the recovery partition is gone. I used Disk Management and didn't see it. I also tried to use the Asus recovery program and it said there was no recovery. I am familiar with Parted Magic, but have not tried that yet.
    Is it possible to download a free ISO copy of Win8? And, are you saying that if I find an ISO, that I can install it and the key is embedded in my SSD and should activate itself?
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Tech Support erased all my backup partitions
Related Threads
Need help? Microsoft Stores offer free tech support, PC tune-ups, malware removal Source A Guy
Solved Tech Support Phone Scam in System Security
I don't know how many people have had an issue with the phone call from tech support and they want access to your computer and then they essentially lock it and you need a password to get access again and the only way to get the password is to pay them. A friend called tonight and she was taken...
When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my...
This is a great article. Which have you dealt with...EVEN worse WHICH ONE ARE YOU!!!! 10+ most dangerous species of help desk callers | TechRepublic :haha:
Eight Forums Android App Eight Forums IOS App Follow us on Facebook