Windows 8 and 8.1 Forums


Issues since upgrading to windows 8.1

  1. #1


    Posts : 5
    windows 8.1

    Issues since upgrading to windows 8.1


    All seemed fine for a day or so, may be coincidence but now audio gone and trouble shooter won't fix, cannot open 'settings' cannot open 'control panel' and cannot open 'windows updates' .

    Any advice appreciated - not that great with the technical side of things

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Windows key + X and select Command Prompt (Admin) and type exactly:
    sfc /scannow

    This will take a while to run and fix any corrupt any system file errors.

    What anti virus software are you using and did you do a full scan?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8.1


    Hi, thanks for reply.

    I am doing as you suggest - there is no change for 30 mins to the black screen since I have entered the command but I will stick with it

    I have McAfee + AVG Tune up, both say all is fine . I also did a windows malicious tool scan and nothing came up.

    Cannot open settings from right hand swipe menu, and when I try to open control panel just get a blank, cannot perform any windows update.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    windows 8.1


    The black screen didn't do anything except for flashing cursor 4 hrs...
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Did you type exactly sfc /scannow as I mentioned and press return or did you get an error message? If possible post a screenshot.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    windows 8.1


    Yes did as you said exactly but just get the flashing cursor on the next line down once I have hit enter.

    Saved screenshot to clipboard but it is not allowing me to open anything to forward onto this message - i cannot open any app.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8.1


    I have resolved by using reimage thanks for your help anyway
      My System SpecsSystem Spec

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