Windows 8 and 8.1 Forums


ARGH!! (Venting Frustration, No Reply Needed)

  1. #1


    Posts : 16
    OS : all of them

    ARGH!! (Venting Frustration, No Reply Needed)


    My current problems may have started last week, when my antivirus program (AVG) notified me of something that it considered suspicious behavior - something that was being attempted by a file at C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\OLD\1\PRINTCONFIG.DLL, and asked me what to do about it. The two options presented to me boiled down to either:

    - I could allow this suspicious (but ill-defined) behavior to occur, while simultaneously telling AVG to ignore this suspicious behavior if it ever happened again in the future; or
    - I could prohibit the suspicious activity, while simultaneously allowing AVG to rip the guts out of the program that was attempting it, thereby ensuring that the suspicious activity could never happen again.

    Neither option appealed to me (especially since I strongly suspected this warning to be a false positive), so I honestly don't remember which option I ultimately picked. (Several days later, I attempted to reverse this action, anyway - but I'm getting ahead of the story.) A day or two after AVG's warning, I noticed an X over the audio icon in the tray, and a tooltip which said "The Audio Service is not running." (I don't know if this was related to AVG's actions, or just coincidental.) Clicking on the audio icon started a troubleshooter, which ended claiming "One or more audio service isn't running" (duh), and that it had attempted but failed to fix the problem.

    My attempts to manually restart the Windows Audio service resulted in "Error 0x800706cc: The endpoint is a duplicate." Around this time, I noticed that my access to shared files and folders (I keep most of my important data on a dedicated server, to make it available no matter which computer I happen to be at) was behaving sluggishly, not finding all the machines on my network and taking several minutes to list the ones it could find. And, in the process of trying to diagnose this, I noticed that the Start screen live tiles had also stopped updating.

    After researching all of these problems and finding no remedy for any of them that worked for me, I've reluctantly decided to blow up this machine (along with all my customizations) and reinstall the factory image (and all the other programs I use). This will undoubtedly be a lot of work, but even if I were to find a less drastic cure for all of this machine's problems, I don't think I could trust this machine any more without performing a full re-imaging.

    I don't expect anyone reading this to have a cure for any of this machine's problems, and as I said, I don't think I'd be comfortable with any sort of patch job at this point; my main purpose in posting this is to vent my considerable frustration. For that opportunity, I thank you, and I apologize for wasting whatever time you spent reading this.
    Last edited by soubeagi; 17 Sep 2014 at 11:09.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,875
    Windows 10 Pro Prieview x64


    I don't know what your weather is like there but assuming it isn't too terrible I'd go outside, take a deep breath and then sit down, smoke a cig and relax a bit. Perhaps have a beer and listen to some music if that is your thing.

    Reinstalling doesn't take long - only an hour or two. Then uninstall AGV.

    Then tell us if your computer is working OK or not.
      My System SpecsSystem Spec

  3. #3


    Why do people use AVG?
      My System SpecsSystem Spec

  4. #4


    Posts : 16
    OS : all of them


    Quote Originally Posted by adamf View Post
    Reinstalling doesn't take long - only an hour or two.
    True, but reinstalling and reconfiguring all my apps to my liking will take several additional hours, spread over the next two weeks or however long it takes me to run all of them and find all the settings changes I've made to them over the past months.

    And, FYI, I tried the "refresh" option that's supposed to be less lethal to one's installed apps, but that also failed - after it wasted an hour and a half of my time chugging away for nothing.

    Quote Originally Posted by adamf View Post
    Then tell us if your computer is working OK or not.
    So far, I have Windows 8.1 reinstalled and running (with sound!), but now I have to reconnect it to the network, activate it, and reinstall the apps.

    Quote Originally Posted by sgage View Post
    Why do people use AVG?
    In my case, it's because they had the first widely available zero-cost AV solution (from 15+ years ago), and frankly I'm just more comfortable sticking with the program I know best. (I almost switched when they redesigned the UI a few years ago, but I got used to the redesign before I decided on a replacement.) Over the years, I've installed Norton, McAfee, Trend, Kaspersky, Panda, Avira, eSet, F-Prot, F-Secure, and probably a dozen others whose names I can't recall right now, both for myself and for various clients, but I keep coming back to AVG because I seem to have fewer problems with it than with the others. I realize that's probably contrary to your experience, but nevertheless it's true for me.
      My System SpecsSystem Spec

  5. #5


    Posts : 328
    Windows 8.1 (x64)


    Quote Originally Posted by sgage View Post
    Why do people use AVG?
    Like all other AVs, marketing mainly.

    Back to the OP...
    In the future whenever you get a warning from your AV, always wait and look for more information before clicking on anything. Google the warning message to make sure the suspect file really is malware and not a false positive. You can also download a 3rd party scanner different from the one you have installed (only the scanner not the whole suite), or use an online scanner like Virus Total, to get a second opinion.
    All this takes a few minutes and can help you avoid such mishaps.
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    A suggestion for the future---

    Macrium Reflect FREE Edition - Information and download

    I use the Standard version.
    Works good with boot menu option applied.
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    OS : all of them


    Quote Originally Posted by oneeyed View Post
    In the future whenever you get a warning from your AV, always wait and look for more information before clicking on anything. Google the warning message to make sure the suspect file really is malware and not a false positive. You can also download a 3rd party scanner different from the one you have installed (only the scanner not the whole suite), or use an online scanner like Virus Total, to get a second opinion.
    All this takes a few minutes and can help you avoid such mishaps.
    Not an option anymore with AVG unless you use another computer; AVG's virus dialogs now use the secure desktop, so essentially, you are forced to respond to the dialog before you are allowed to do any research to decide how you want to respond to the dialog.

    Now, some more about why I still like AVG despite all this:

    Some computer users engage in inherently dangerous behavior ("What the heck is this box? I guess I better click on it and see what happens.") and some don't. Fortunately, I'm in the latter group, so I really don't need much in the way of hand-holding or "protection from myself", and AVG doesn't bother me with a lot of that - but because of this, there are clients that I would never install AVG for; they need an AV product that's at least as obnoxious and "in your face" as the malware they're trying to protect against, but I don't. If it weren't for the fact that Windows essentially requires users to obtain and install an AV product, and complains until you do, I might not bother with any at all. I use AVG because it leaves me alone most of the time; I would get very frustrated with one that didn't.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,875
    Windows 10 Pro Prieview x64


    So you like AGV because it does tell you to do things and you like AGV because it doesn't tell you to do things.

    Makes sense to me. I like going to a sauna because they are hot and I don't like going to a sauna because they are hot.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    my 2 cents .away back when we all wanted a free antivirus avg was a good choice ,but now my opinion is, Microsoft security essentials for Vista and win7 ,and for win8 Microsoft Defender are now the best choice for the average user
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by caperjack View Post
    my 2 cents .away back when we all wanted a free antivirus avg was a good choice ,but now my opinion is, Microsoft security essentials for Vista and win7 ,and for win8 Microsoft Defender are now the best choice for the average user
    That was what I meant when I said "who uses AVG"... MSE is free, effective, and doesn't bog down your computer or otherwise mess up your computer.
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
ARGH!! (Venting Frustration, No Reply Needed)
Related Threads
I have Win 8 pro on my laptop. It was previously Win 7 and could happily share a printer connected to the other PC in the household which is also Win 7. The sharing was/is done via the magic that is HOMEGROUP. I upgradedified my laptop to Win 8, and after a little nonsense, all was working well,...
Search frustration in General Support
Hello, I used to be able to do a search and it would stay up as I checked each document to see if that was what I was looking for. Now when I do a search and click a document that comes up, the search disappears and I have to start all over again each time. This is frustrating because I often go...
Volume Mixer Frustration in Sound & Audio
I have a Qosmio X870-BT3G23 laptop with Windows 8.1 installed. When playing a game, I noticed sound volume got quiet. When I alt-tabbed out of game, I noticed volume mixer sliders were not all set the same. I moved them all up to match main Speaker level, but it is frustrating to keep setting them...
Hello I am back AGAIN! :mad: Now I have windows 8 basic 64 bit. My wifi now wont connect. It says limited. This is crazy, I tried trouble shooting but it and it wont fix issue. I reset the router as well still did not work. MY other computer works fine so I know it is a problem with the HP ...
mail by microsoft frustration in Browsers & Mail
I like the Windows 8 mail by microsoft app but it has one quirk that is driving me crazy. Maybe I've missed a simple setting to get it to stop. When I'm reading my mail it will refresh every few minutes. My inbox list disappears, the little circle twirls and when the list comes back I'm back...
Time and date frustration in Performance & Maintenance
Sorry, guys, it's me again with my noddy questions. Our new Windows 8 laptop has an irritating habit of allowing a big rectangular time and date box to pop up in the middle of doing something totally different. OK, it could be us accidentally doing something untoward on the touchpad, which...
Solved Time & date frustration ... in Installation & Setup
xxx
Eight Forums Android App Eight Forums IOS App Follow us on Facebook