Windows 8 and 8.1 Forums


Windows 8.1 - issues with drivers (probably)

  1. #1


    Posts : 11
    Windows 8.1

    Windows 8.1 - issues with drivers (probably)


    I haven't put this under driver, nor hardware section, because I just don't know what's wrong. I'm really losing my mind over this. Like, really losing my mind! I hope someone will be able to help me.

    I have a new computer, everything was tested so there are no compatibility issues... or at least, there shouldn't be. So, here's the thing: I have original windows 8.1 installation, everything works perfectly. Except, when I do some GPU stuff, like watching VLC or playing games.

    EACH and EVERY TIME I open VLC, I get an error, however, I don't notice anything, since VLC player doesn't shut down or freezes or anything. It works just OK, but when I check event log, here's the thing:

    Faulting application name: vlc.exe, version: 2.1.5.0, time stamp: 0x00000000
    Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
    Exception code: 0xc0000005
    Fault offset: 0x0000000000052f0b
    Faulting process id: 0xc04
    Faulting application start time: 0x01cfd11f47aa4561
    Faulting application path: C:\Program Files\VideoLAN\VLC\vlc.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 89de6d95-3d12-11e4-8269-74d435e4ff2f
    Faulting package full name:
    Faulting package-relative application ID:
    The exactly same thing happens when I try to play e.g. Max Payne 3. However, when I play MP3, the following happens:

    • I can play Max Payne 3 for 10 minutes or up to 3 hours, when suddenly (and randomly) the image freezes
    • The game itself DOESN'T freeze; I hear background noise and I can press escape and hear the sound etc., but the image is still, frozen
    • I can actually quit the game (I click by memory) and it shuts down "gracefully".


    Event log notes the following errors:

    Faulting application name: MaxPayne3.exe, version: 1.0.0.130, time stamp: 0x5373d1ea
    Faulting module name: MaxPayne3.exe, version: 1.0.0.130, time stamp: 0x5373d1ea
    Exception code: 0xc0000005
    Fault offset: 0x000eb891
    Faulting process id: 0x924
    Faulting application start time: 0x01cfd110ec65eb59
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Max Payne 3\Max Payne 3\MaxPayne3.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Max Payne 3\Max Payne 3\MaxPayne3.exe
    Report Id: d9e49351-3d0c-11e4-8269-74d435e4ff2f
    Faulting package full name:
    Faulting package-relative application ID:
    and

    Display driver nvlddmkm stopped responding and has successfully recovered.
    Sometimes even...

    The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.
    Here's what I've done:
    • installed the latest drivers for GPU (still same errors)
    • installed 1 year old drivers for GPU (still same errors)
    • ran chkdsk with no errors
    • stress-tested GPU, no errors
    • reinstalled windows 8.1
    • reinstalled the game and vlc
    • checked gpu stats, no overheating, everything in normal range


    My computer config:


    GRAPHICS CARD
    Graphics Card: NVIDIA GeForce GTX 650 Ti
    Vendor: Asustek Computer, Inc.
    # of cards: 1
    SLI / CrossFire: Off
    Memory: 2.048 MB
    Core clock: 980 MHz
    Memory bus clock: 1.350 MHz
    Driver name: NVIDIA GeForce GTX 650 Ti
    Driver version: 9.18.13.3523
    Driver status: FM Approved


    GRAPHICS CARD (SECONDARY)
    Graphics Card: Intel HD Graphics 4600
    # of cards: 1
    SLI / CrossFire: Off
    Memory: 0 MB
    Core clock: 350 MHz
    Memory bus clock: 667 MHz
    Driver name: Intel(R) HD Graphics 4600
    Driver version10.18.10.3907


    Other specifications
    Operating system: 64-bit Windows 8.1 (6.3.9600)
    Motherboard: Gigabyte Technology Co., Ltd. Z97X-Gaming 3
    Processor: Intel Core i5-4670
    Reported stock core clock: 3.400 MHz
    Maximum turbo core clock: 800 MHz
    Physical / logical processors: 1 / 4
    # of cores: 4
    Package: LGA1150
    Manufacturing process: 22 nm
    TDP: 84 W
    Memory: 16.384 MB
    - Module 18.192 MB Crucial Technology DDR3 @ 667 MHz
    - Module 28.192 MB Crucial Technology DDR3 @ 667 MHz
    Hard drive model: 1.000 GB WDC WD10EZEX-08M2NA0
    I'm getting desperate here. Please, any kind of advice... thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 11
    Windows 8.1


    Update:
    when I installed 32 bit VLC, it worked without any errors!
    Why is the 64 bit VLC causing these problems? I know it's not the VLC's fault, because I installed it on a different computer and it worked OK.

    Also, my motherboard graphic card is still active; it wasn't disabled when I added geforce 650 ti.
      My System SpecsSystem Spec

  3. #3


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    Quote Originally Posted by SomePoorUser View Post
    Update:
    when I installed 32 bit VLC, it worked without any errors!
    Why is the 64 bit VLC causing these problems? I know it's not the VLC's fault, because I installed it on a different computer and it worked OK.

    Also, my motherboard graphic card is still active; it wasn't disabled when I added geforce 650 ti.
    Did you install the latest Intel-GPU-Driver's as well ? : Click

    Did you install any Codec's-Pack's ?

    Try disabling the on-board graphics via BIOS.

      My System SpecsSystem Spec

  4. #4


    Posts : 11
    Windows 8.1


    Could on-board graphics really be causing all of this?

    Update: yeah, my intel gpu drivers are up to date. I don't use any additional codec's pack's, VLC doesn't need that.
    Last edited by SomePoorUser; 16 Sep 2014 at 02:44.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8.1


    any ideas?
      My System SpecsSystem Spec

  6. #6


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    Quote Originally Posted by SomePoorUser View Post
    any ideas?
    Did you try to disable the On-Board-GPU via BIOS ?

    I keep mine disabled, as I don't need / want to use it.

    I use VLC + Foobar2000 and know that they don't need any Codec's, but I still install the K-Lite Codec's for some other stuff.

    I use VLC v2.1.5 (x86 + x64) under Windows-8.1-Pro-WMC-Update-1-x64 without any problems.

    Try to pin-point what's different to the other PC, where you don't have any issues.

      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8.1


    well that's kind of hard, since they're completely different computers, completely and totally different hardware.
    However, the computer without vlc error has no additonal graphic card, than the one on-board.
      My System SpecsSystem Spec

  8. #8


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    Then I would disable it. You would only use it, if you really want to save some small amount of extra power, which is usually more important in a Laptop or Tablet, but not in a Desktop-PC, because a normal GPU doesn't use so much power in 2D / Desktop-Mode either.

    Did you install something like that here ? : Click

      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8.1


    Oh, I see. I could disable it, but what is the logic behind it? How could on-board GPU cause all these problems?
    What exactly is the software you provided in the link? How should I use it, to what end?
    Thanks again!
      My System SpecsSystem Spec

  10. #10


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    Info: Click

    The On-Board-GPU is build-in your CPU (Intel HD4600) which uses Memory from your normal RAM (shared Memory): Click

    So it uses unnecessary some of your normal RAM, because the HD-GPU doesn't come with a large amount of VRAM, like a normal GPU.

    As the HD-GPU is build into the CPU, it creates unnecessary heat if you keep it enabled and uses resources as well.

    If you overclock your CPU, then that's one of the things you want to disable to be able to push your overclock further, because your CPU will get less hot with the integrated GPU disabled.

      My System SpecsSystem Spec

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