Windows 8 and 8.1 Forums

can not update windows after "refresh your pc"

  1. #1

    can not update windows after "refresh your pc"

    i used to use windows 8.1 for about a year and it was running well but lately my laptop became slow i used refresh PC and now i use windows 8
    the problem here is that ican't upgrade to 8.1 unless i install all previous updates
    when i try to download them via windows update it just stucks at 0%Click image for larger version
    i tried many times and tried windows update diagnostic and this was the resultClick image for larger version but still no response it's 0%
    help please

      My System SpecsSystem Spec

  2. #2

    Posts : 879
    Windows 10

    Before upgrade to Windows 8.1 from the Windows Store, you do not need to install all Windows 8 updates from Windows Update.

    You only need to install KB2871389 update, then you’ll be able to install the Windows 8.1 update via the Windows Store. Download and install KB2871389 update from link or from Windows Update.

    Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

    But if you've opened the Windows Store and you don't see the Windows 8.1 update, then you will need to also install KB2917499 update.

    Windows 8.1 or Windows RT 8.1 upgrade information is not displayed as expected in Windows Store
      My System SpecsSystem Spec

  3. #3

    KB2871389 says
    ""The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.""
      My System SpecsSystem Spec

  4. #4

    Posts : 879
    Windows 10

    The link works for me OK. Try this:


    - All supported x86-based versions of Windows 8:

    - All supported x64-based versions of Windows 8:
      My System SpecsSystem Spec

  5. #5

    now i'm downloading 8.1 via the store
    thanks for your help
      My System SpecsSystem Spec

  6. #6

    Posts : 879
    Windows 10

    OK, that's good to hear.
      My System SpecsSystem Spec

can not update windows after "refresh your pc"
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