Windows 8 and 8.1 Forums


mfmp4srcsnk.dll crashing when .MOV file is selected

  1. #1


    Posts : 10
    Windows 8.1 Pro (x64)

    mfmp4srcsnk.dll crashing when .MOV file is selected


    Hi,

    I am running Windows 8.1 Pro fully patched. Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

    I have tried: sfc /scannow & Dism /Online /Cleanup-Image /RestoreHealth


    Event details:


    explorer.exe
    6.3.9600.17284
    53f816dc
    mfmp4srcsnk.dll
    12.0.9600.17238
    53d0c43e
    c0000094
    000000000008ed0f
    c64
    01cfcfa7da09d6ff
    C:\Windows\explorer.exe
    C:\Windows\System32\mfmp4srcsnk.dll
    33c75840-3b9b-11e4-8295-a0b3cc81e897

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 Pro (x64)


    Quote Originally Posted by popeye View Post
    Thanks, now let's try.
      My System SpecsSystem Spec

  4. #4


    Posts : 10
    Windows 8.1 Pro (x64)


    KB2975719 uninstalled, now works fine.
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by neutron View Post
    KB2975719 uninstalled, now works fine.
    Great!
      My System SpecsSystem Spec

  6. #6


    Posts : 1
    Windows 8.1


    I uninstalled KB2975719 and all seemed fine for a while, but then the problem returned.

    I have to say its been driving me mad and I've spent hours trying to work this out.

    I'm no expert, but this file caused the problem - mfmp4srcsnk.dll. I've no idea what it does but after hours searching the web I came across posts which suggested disabling this file so I installed ShellExView and did exactly that.

    Immediately the problem is fixed and I can now go back to managing my media/home movie files.

    I don't know what impact disabling this file will do, but at least I can open the folders.

    Wanted to share this as it's been driving me mad!
      My System SpecsSystem Spec

mfmp4srcsnk.dll crashing when .MOV file is selected
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