Windows 8 and 8.1 Forums


Laptop randomly shuts down/restarts.

  1. #1


    Posts : 5
    WINDOWS 8.1

    Laptop randomly shuts down/restarts.


    I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

    First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 1
    Windows 8

    it could be that it is overheating and then it shuts down


    Quote Originally Posted by IAMKLOOT76 View Post
    I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

    First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

    it could be that it is overheating and then it shuts down
      My System SpecsSystem Spec

  3. #3


    Posts : 2,627
    win8.1.1 enterprise


    and if its new ,talk to acer and maybe send it in for repair or replacement ,under there 1 year warrantee
    Last edited by caperjack; 08 Sep 2014 at 12:27.
      My System SpecsSystem Spec

  4. #4


    You could also try uninstalling Norton 360 AV temporarily and use Windows defender to eliminate Norton AV.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    WINDOWS 8.1


    It's definitely not an overheating issue. Was purchased on eBay as a refurbished item, can return to seller but am keen to find a solution as I feel it is an OS issue. Am trying the antivirus idea and will see how we go. Cheers for now guys, any further ideas most welcome.
      My System SpecsSystem Spec

  6. #6


    Posts : 151
    Win8 Pro


    Go into Event Viewer (Windows Key + X > Event Viewer) and look for any critical errors under 'Summary of Administrative Events'.

    After you are done with that, hit your Windows Key + X again, this time choose "Command Prompt (Admin)".

    Highlight the command below and copy it:

    powercfg /a

    Now place your mouse cursor on the blinking command prompt cursor and push the rt. mouse button once (which will paste the command).

    Report back your results from both.
      My System SpecsSystem Spec

  7. #7


    Posts : 2
    Windows 8.1 home


    If you are going to replace Norton, I would suggest Avast Anti-virius. It is free and can be download from www.filehippp.com.

    Is the machine shutting down or just powering off?
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    WINDOWS 8.1


    Quote Originally Posted by lastof View Post
    Go into Event Viewer (Windows Key + X > Event Viewer) and look for any critical errors under 'Summary of Administrative Events'.

    After you are done with that, hit your Windows Key + X again, this time choose "Command Prompt (Admin)".

    Highlight the command below and copy it:

    powercfg /a

    Now place your mouse cursor on the blinking command prompt cursor and push the rt. mouse button once (which will paste the command).

    Report back your results from both.
    Critical results from Event Viewer:Critical 07/09/2014 21:44:22 Kernel-Power 41 (63)
    Critical 07/09/2014 09:36:33 Kernel-Power 41 (63)
    Critical 07/09/2014 09:32:37 Kernel-Power 41 (63)
    Critical 06/09/2014 22:44:36 Kernel-Power 41 (63)
    Critical 05/09/2014 07:10:18 Kernel-Power 41 (63)
    Critical 04/09/2014 07:42:42 Kernel-Power 41 (63)
    Critical 03/09/2014 09:10:53 Kernel-Power 41 (63)
    Critical 02/09/2014 13:50:39 Kernel-Power 41 (63)
    Critical 31/08/2014 09:34:10 Kernel-Power 41 (63)
    Critical 29/08/2014 08:31:48 Kernel-Power 41 (63)
    Critical 28/08/2014 08:04:29 Kernel-Power 41 (63)
    Critical 26/08/2014 08:52:57 Kernel-Power 41 (63)
    Critical 25/08/2014 09:13:01 Kernel-Power 41 (63)
    Critical 20/08/2014 21:36:57 Kernel-Power 41 (63)
    Critical 20/08/2014 15:52:15 Kernel-Power 41 (63)
    Critical 20/08/2014 07:12:57 Kernel-Power 41 (63)
    Critical 20/08/2014 07:09:08 Kernel-Power 41 (63)

    powercfg:
    The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup

    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.
    Standby (S2)
    The system firmware does not support this standby state.
    Standby (Connected)
    The system firmware does not support this standby state.
      My System SpecsSystem Spec

  9. #9


    Once it is installed reboot your laptop and try to run the scan while logged into windows normally for best results. You can also replace your laptop.
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    WINDOWS 8.1


    Quote Originally Posted by brummyfan View Post
    You could also try uninstalling Norton 360 AV temporarily and use Windows defender to eliminate Norton AV.
    On this advice I uninstalled 360 A/V and thus far (4 days) have had no random restarts or shutdowns. I will monitor for a while longer but hopefully this has sorted the problem, I am now using Windows Defender. Is this A/V secure enough?
      My System SpecsSystem Spec

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Laptop randomly shuts down/restarts.
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