Windows 8 and 8.1 Forums


I can't get into my computer.. :o

  1. #1

    I can't get into my computer.. :o


    I use my computer to make a living in freelance design. I'm way behind and this had to happen....

    i tried to download a clean copy of FireFox because I got one of those annoying (who ever uses this kind of advertising should be shot) browser bugs called wowcouepon. Gerr.... I tried to uninstall it, couldn't find it. I uninstalled FF, that didn't work. The horrible pop ups were on chrome too. I got a bright idea.. System restore. Now I have nothing but a solid blue screen. No message, nothing, just blue.

    When I reboot it looks fine, I can see my wallpaper, but when the user screen comes up it flashes off so fast I can't click through.


    please Help me. I need to get into my computer

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Do you have another restore point ?
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I assume you have 2 computers ?

    You might try Macrium Reflect Free Edition to create a rescue disk.

    Click image for larger version

    Click image for larger version

    Macrium Reflect FREE Edition - Information and download
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    First, Let's try to remove the malware then take the advice above to make a backup image.
    Download: Malwarebytes Anti-Malware - Protect, Detect & Remove Malware From Your PC
    Install and run and hopefully it will remove it.
      My System SpecsSystem Spec

  5. #5


    I'm not real sure what happened... I couldn't get in to download or back up anything. I opened it in safe mode looked around a bit.. didn't see anything amiss... shut down properly in safe mode and apparently the ozone loop it was in, rebooting from safe mode fixed. I'm back in now. What a relief

    Thank You for attempting to help me. I know where to come from now on. BTW Is there a way to do a system restore by choosing a specific restore point in 8 like Win7? I thought that was what I was doing but didn't realize I was reverting to a factory default.

    I haven't had Win8 very long - It certainly is a horse of a different color, so to speak.
      My System SpecsSystem Spec

  6. #6


    Now... if you could help me fix an incompatibility issue with a site I built using Wordpress v3.8 - after they did an auto upgrade to 4.0 today and a clients web site went bonkers. [pulling out hair] I got into this mess trying to find out how to suspend Wordpress auto updates. I like to make my own decisions, Thank You
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by 2xbit View Post
    I'm not real sure what happened... I couldn't get in to download or back up anything. I opened it in safe mode looked around a bit.. didn't see anything amiss... shut down properly in safe mode and apparently the ozone loop it was in, rebooting from safe mode fixed. I'm back in now. What a relief

    Thank You for attempting to help me. I know where to come from now on. BTW Is there a way to do a system restore by choosing a specific restore point in 8 like Win7? I thought that was what I was doing but didn't realize I was reverting to a factory default.

    I haven't had Win8 very long - It certainly is a horse of a different color, so to speak.
    That's why I asked if you had another restore point.
    You could have, on booting, pressed Ctrl+Alt+Delete to pull up Task Manager & clicked File/New Task & typed in rstrui.exe & pulled up system restore & chosen another restore point to restore to.

    Reverting to factory specs is good though.
    You can start with a clean system.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You can manually create restore points or set it up to create one on a schedule---

    Click image for larger version

    I use the paid version of Macrium Reflect to make system images.
    It was well worth the money.

    edit--- I don't make restore points anymore. I can safely depend on my backup images.

    I use the paid Standard version because it supports a Boot Menu interface.
    Last edited by David Bailey; 08 Sep 2014 at 00:44. Reason: typo
      My System SpecsSystem Spec

  9. #9


    Wish I didn't have to reinstall my my programs again though.

    Thanks! Greetings from Bristol
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by 2xbit View Post
    Wish I didn't have to reinstall my my programs again though.

    Thanks! Greetings from Bristol
    I've visited Bristol several times.

    With Macrium you will never have to reinstall anything again.
    Everything is saved to usb.
      My System SpecsSystem Spec

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I can't get into my computer.. :o
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