Windows 8 and 8.1 Forums


Could not find recovery environment

  1. #1


    Posts : 2
    Windows 8.1

    Could not find recovery environment


    Last week, I purchased an Acer Aspire v5-473g Windows 8.1 pre-installed laptop. The first thing I did is to partitioning the hard drive with EaseUS Partition Master. After that, I want to create a USB recovery drive but I found out that I was unable to do so.

    When I launch the recovery drive program build in in Windows, I found out that the "Copy the recovery partition from the PC to the recovery drive" option has been grey out. If I continue the program, it would shows "We can't create a recovery drive on this PC. Some required files are missing".
    Click image for larger versionClick image for larger version

    In addition, I also found out that I was unable to reset nor refresh Windows 8.1.
    Click image for larger version

    One thing I am sure is that I did not mess up with the all those system reserved OEM partitions( including the one push reset partition) when I partition the drive. Those partitions should be present and intact.
    Click image for larger version

    After doing some research on the internet, some say that I need to mount the system recovery image (the "Push Button Reset\ RecoveryImage\ install.wim") using the "reagentc.exe". But I notice that I was not able to use reagentc.exe.
    When I input reagentc.exe /info, reagentc.exe /disable, or reagentc.exe /enable, or all other commands using "reagentc.exe", it gives error: operation failed 3.
    Click image for larger version

    So how can I now create a USB recovery drive, or how can i perform reset now?

    Please help.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    If you like, base on your screen shot, you could try to open the Admin command

    1. diskpart
    2. select disk 0
    3. select partition 1
    4. assign letter=R
    5. exit
    6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
    7. Try create a recovery disk to see if it works


    Good luck !!!
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by topgundcp View Post
    If you like, base on your screen shot, you could try to open the Admin command

    1. diskpart
    2. select disk 0
    3. select partition 1
    4. assign letter=R
    5. exit
    6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
    7. Try create a recovery disk to see if it works


    Good luck !!!

    Topgundcp knows this stuff!
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    Windows 8.1


    Thanks!! it works!
      My System SpecsSystem Spec

  5. #5


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Glad we could help !!!
      My System SpecsSystem Spec

  6. #6

  7. #7


    Posts : 3
    Windows 8.1

    Something goes wrong


    Hi All,

    Same situation than Tomhc, same problem, same everything ... except that after the point 4 in the procedure recommended by topgundcp, I get a message "No volume has been secified".

    If I try to list the volumes, the Recovery doesn't appear (i appears when I list the partitions)

    Any ideas?

    Thanks for your help.

    Cheers.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Win7/8


    Yes, this should solve it ^^

    Quote Originally Posted by genet View Post
      My System SpecsSystem Spec

  9. #9


    Posts : 3
    Windows 8.1


    Thanks Amlung.

    Will try this when I'll be back from my business trip.

    Sounds crazy to be in such a mess just after having partionned the HDD with EaseUs Partition Master Portable Edition.

    Any feedback on this software?

    Cheers
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Win7/8


    Yes, don't use it.

    Quote Originally Posted by genet View Post
    Note: If you have an OEM PC that came with Windows 8 preinstalled, you may not use the third-party partition software (for example, EaseUS Partition Master), because modifying the hard disk partition structure usually breaks the factory restore feature. But if you use Windows Disk Management to shrink the C: partition (see screenshots below), then refresh and reset should work, even if you have the 350 MB or 450 MB recovery partition after the C: partition.
    Also some info about reagentc /info link
      My System SpecsSystem Spec

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