Windows 8 and 8.1 Forums


Open Windows store with blank screen issue

  1. #1


    Posts : 2
    Wondows 8

    Open Windows store with blank screen issue


    I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
    Thoughts would be great! Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,576
    64-bit Windows 10


    Hello thb, and welcome to Eight Forums.

    See if doing what's in the blue note box at the bottom of OPTION TWO in the tutorial below may allow SFC to repair the files afterwards.

    SFC /SCANNOW Command - Run in Windows 8

    If that still doesn't help with your Store, then see if going through the listed items in the tutorial below may.

    Apps and Tiles Not Working or Responding: Fix in Windows 8

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Wondows 8


    Ran SFC scan 3 times with restarts. Still get cant repair error. Try using the DISM and get error #87. online/cleanup...etc not recognized.
    Can't open the power user items, due to black screen.
    May be stuck with a "refresh" trying to avoid that option because of slow DSL and downloading all my apps.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,875
    Windows 10 Pro Prieview x64


    What are you typing for DSIM? Sounds like a misspelling or a missing space. Try copy/paste this to an elevated command prompt.

    Dism /Online /Cleanup-Image /RestoreHealth

    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

Open Windows store with blank screen issue
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