Windows 8 and 8.1 Forums


Window 8 - Getting black screen after logon. No boot disc

  1. #1


    Posts : 2
    Windos 8

    Window 8 - Getting black screen after logon. No boot disc


    Hello all-
    Purchased a Dell desktop with Win 8 on it through an employee purchase program. Also purchased MS Office and Photoshop Elements. When I received the computer it had no boot disc and none of the other add on software. Was instructed to call their support number that came with the unit and everything was installed via the internet except the OS and some other programs. So I have no boot disc.

    OK, so I did an update to my McAfee software and I rebooted and logged on and now get the doomed black screen of death. Have a cursor. Can get to boot options (F12) or task manager but that's it. HELP please.

    Thanks to all who can assist me.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Boot into safe mode to select a restore point prior to when the problem started.
    http://www.dell.com/support/troubles...87&lid=4897614
      My System SpecsSystem Spec

  3. #3


    Posts : 1,121
    Windows 8.1 x64


    I suppose there are several types of Black Screens being encountered. But in another thread someone had that and could start Task Manager. It was suggested the Winkey be used to gain some access to the system. If you have not done so, you might try.
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    Windos 8


    Thank you both. But need further assistance.

    Nuccii - I cannot get to safe mode by shift+F8. I get some other utility (DOS based) that has other options, like a some sort of scan, Advanced, Boot Power, Security and Exit. There is something in there that says F9 Load Default but not sure if that will erase any of my add on applications. I tried using the above link to get to a safe mode and restore but unable to find.

    Saltgrass - I can get to task manager and a command prompt but then what?


    Thanks again for all those who assist.
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Select a restore point in Task Manager following this:
    How to Restore the System Via the Task Manager | eHow
      My System SpecsSystem Spec

  6. #6


    Posts : 1,121
    Windows 8.1 x64


    If you just hit the Winkey, what happens?

    From Task Manger, can you start DWM.exe or msconfig.exe or explorer.exe?
      My System SpecsSystem Spec

Window 8 - Getting black screen after logon. No boot disc
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